Housing Case Manager: Guide Families to Stable Housing

Catholic Charities Archdiocese Of Boston; Boston (MA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

403(b) savings plan

Generous time off

Job summary

Catholic Charities Archdiocese Of Boston is seeking a Housing Case Manager to orient families to our 24-hour program and guide them toward independent housing. The role emphasizes supporting families in the shelter and during transitions with strong documentation and case-management skills.

This full-time position at 91 Regent Street, Boston, requires teamwork, detailed record-keeping, and flexibility to work evenings or weekends as needed.

Qualifications

• Bachelor's degree in human service or related area preferred.
• A minimum of 2 years prior experience working with clients in a residential program.
• Bilingual-preferred: Spanish or Haitian Creole a plus.
• Experience working with a homeless population preferred.
• Good listening skills with proven de-escalation skills.
• Ability to work independently and as a team player to accomplish program goals and assist clients.
• Strong documentation and organizational skills.
• Ability to work additional hours to help cover shifts during weather emergencies and staff shortage, including evenings and weekends.
• Proficient typing and computer skills; comfortable with online databases for records.
• Must be able to lift, push and/or pull 25 pounds and hold a valid driver’s license.

Responsibilities

• Maintain professional boundaries and confidentiality at all times; review program policies and procedures for compliance.
• Complete intake procedures per EO HLC guidelines and program.
• Conduct case management meetings twice a week with the head of household and all adults 18+, as needed.
• Facilitate meetings with collaterals.
• Assist residents in identifying and completing housing applications.
• Accompany residents to housing appointments and viewings.
• Create monthly re-housing service plans and 60-day assessments per guidelines.
• Assist with stabilization services as needed.
• Inform ETO administrator of family exits/entries and maintain data in the ETO system.
• Maintain notes in the ETO system and organize family information.
• Work in a building serving homeless families; engage with staff, public, and families.
• Attend internal and external meetings and trainings; perform additional duties as assigned.

Skills

Interpersonal skills

De-escalation skills

Documentation skills

Teamwork

Time management

Communication

Attention to detail

Flexibility

Driving independence

Adaptability

Education

Bachelor's degree in human services or related area

Tools

Microsoft Office

Job description

Catholic Charities Archdiocese Of Boston is seeking a Housing Case Manager to orient families to our 24-hour program and guide them toward independent housing. The role emphasizes supporting families in the shelter and during transitions with strong documentation and case-management skills.

This full-time position at 91 Regent Street, Boston, requires teamwork, detailed record-keeping, and flexibility to work evenings or weekends as needed.