Housing Case Manager

Catholic-Charities-Archdiocese-of-Boston; Boston (MA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

403(b) savings plan

Generous time off

Job summary

The Housing Case Manager position at Catholic Charities Archdiocese of Boston is based in Boston, MA. It is a full-time role (30 to 40 hours per week) with a salary range of $25.00 to $28.50 per hour, aiming to help families transition from shelter to independent housing and stabilize living situations.

The role involves intake, case management meetings, housing applications, and collaboration with the team to develop re-housing plans while maintaining confidentiality and accurate documentation

Qualifications

• Bachelor's degree in human service or related area preferred.
• Minimum 2 years prior experience working with clients in a residential program or a recent internship.
• Bilingual preferred: Spanish or Haitian Creole.
• Experience working with a homeless population preferred.
• Good listening and de-escalation skills.
• Ability to work independently and as part of a team.
• Strong documentation and organizational skills.
• Must be able to lift 25 pounds and drive agency van as needed.

Responsibilities

• Orient families to the 24-hour program and assist with transition to independent housing.
• Conduct case management meetings with head of household and family members.
• Facilitate meetings with collaterals as needed.
• Assist residents in identifying and completing housing applications.
• Accompany residents to housing appointments and viewings.
• Create monthly re-housing service plans and 60-day assessments.
• Maintain ETO documentation and add entries as required.
• Attend meetings and trainings; other duties as assigned.

Skills

Listening skills

De-escalation skills

Team player

Documentation

Organizational skills

Data collection

Attention to detail

Driver's license

Education

Bachelor's degree in human services or related field

Tools

Microsoft Office Suite

Online database systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housing Case Manager

30 to 40 Hours Full-Time 91 Regent Street, Boston, MA, US

Salary Range: $25.00 To $28.50 Hourly

The Housing Case Manager for CCAB Family Shelters is responsible for orienting families to the 24-hour program upon entry and for working with families during their stay to attain independent housing for the family unit. Motivating and teaching individuals is crucial to assist families with the transition from shelter living into independent living with confident skills. The Housing Case Manager will work as a member of the Case Management Team with a focus on obtaining stable, independent housing.

RESPONSIBILITIES

• Maintain professional boundaries and confidentiality at all times. Review program policies and procedures to ensure compliance.
• Complete all intake procedures upon entry of a family within the guidelines set by Executive Office of Housing and Livable Communities (EOHLC) and program.
• Conduct case management meetings twice a week or as needed, with the head of the household and all family members 18 years or older.
• Facilitate meetings with collaterals as needed.
• Assist residents in identifying and completing housing applications.
• Accompany residents to housing appointments, viewing apartments, and other appointments as necessary.
• Create monthly re-housing service plans and 60-day assessments in accordance with EOHLC and program guidelines.
• Assist with stabilization services as needed.
• Inform Efforts to Outcomes (ETO/ASSIT) administrator of family’s exits and entries. R eport and address data and other required information into the ETO system as needed .
• Utilize the ETO system for case notes and maintain up-to-date documentation and relevant family information in the database.
• Work is performed in a building that houses homeless families. Daily interaction with staff, the general public , community and families. Use of computers, phones and office equipment .
• Attendance at internal and external meetings and trainings . Other responsibilities as assigned.

QUALIFICATIONS

• Bachelor's degree with a concentration in human service or related area preferred
• A minimum of 2 years prior experience working with clients in a residential program. Or a recent successful internship with another residential program.
• Bilingual-preferred: Spanish or Haitian Creole a plus.
• Experience working with a homeless population preferred.
• Good listening skills with proven de-escalation skills.
• Ability to work independently and as a team player to accomplish program goals and assist clients.
• Strong documentation and organizational skills .
• Ability to work additional hours to help cover shifts during weather emergencies and staff shortage . Including evening and weekend hours.
• Proficient typing skills and competent with computer use, Microsoft Office Suite. Good internet skills for researching program related information. Interest and ability to use online database for record keeping and reports.
• Keen attention to detail with excellent data collection and writing skills.
• Must be able to lift, pull and/or push 25 pounds with and without supportive device.
• A valid driver’s license with a safe driving record and the ability to drive the agency van as needed.

Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours ).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.