Housing Case Manager

Catholic Charities Boston; Boston (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

403(b) savings plan

Generous time off

Job summary

Catholic Charities Boston is seeking a Housing Case Manager for its CCAB Family Shelters to orient families to the 24-hour program and guide them toward independent housing.

The role supports the head of household and family members, creates re-housing plans, coordinates with partners, and maintains meticulous ETO documentation to track progress and outcomes.

Qualifications

• Bachelor’s degree in human services or related field preferred.
• At least 2 years of experience in a residential program.
• Bilingual in Spanish or Haitian Creole preferred.
• Experience with homeless populations preferred.
• Strong listening and de-escalation skills.
• Ability to work independently and as part of a team.
• Strong documentation and organizational skills.
• Ability to lift up to 25 pounds and drive agency van.
• Proficient with Microsoft Office Suite.

Responsibilities

• Maintain professional boundaries and confidentiality at all times.
• Review program policies and procedures to ensure compliance.
• Complete all intake procedures upon entry of a family within guidelines.
• Conduct case management meetings twice a week or as needed with family members.
• Facilitate meetings with collaterals as needed.
• Assist residents in identifying and completing housing applications.
• Accompany residents to housing appointments and viewings.
• Create monthly re-housing service plans and 60-day assessments.
• Assist with stabilization services as needed.
• Inform ETO administrator of exits and entries.
• Report data into the ETO system and maintain records.
• Work in a building that houses homeless families.
• Interact daily with staff, public, community and families.
• Attend meetings and trainings.
• Other responsibilities as assigned.

Skills

Bilingual (Spanish or Haitian Creole)

Good listening skills

De-escalation skills

Strong documentation

Organizational skills

Independent and team player

Lift up to 25 pounds

Driver's license and ability to drive

Typing and computer skills

Microsoft Office proficiency

Education

Bachelor's degree in human services or related field

Tools

Microsoft Office Suite

Job description

The Housing Case Manager for CCAB Family Shelters is responsible for orienting families to the 24-hour program upon entry and for working with families during their stay to attain independent housing for the family unit. Motivating and teaching individuals is crucial to assist families with the transition from shelter living into independent living with confident skills. The Housing Case Manager will work as a member of the Case Management Team with a focus on obtaining stable, independent housing.

Responsibilities

• Maintain professional boundaries and confidentiality at all times.
• Review program policies and procedures to ensure compliance.
• Complete all intake procedures upon entry of a family within the guidelines set by Executive Office of Housing and Livable Communities (EOHLC) and program.
• Conduct case management meetings twice a week or as needed, with the head of the household and all family members 18 years or older.
• Facilitate meetings with collaterals as needed.
• Assist residents in identifying and completing housing applications.
• Accompany residents to housing appointments, viewing apartments, and other appointments as necessary.
• Create monthly re-housing service plans and 60-day assessments in accordance with EOHLC and program guidelines.
• Assist with stabilization services as needed.
• Inform Efforts to Outcomes (ETO/ASSIT) administrator of family's exits and entries.
• Report and address data and other required information into the ETO system as needed.
• Utilize the ETO system for case notes and maintain up-to-date documentation and relevant family information in the database.
• Work is performed in a building that houses homeless families.
• Daily interaction with staff, the general public, community and families.
• Use of computers, phones and office equipment.
• Attendance at internal and external meetings and trainings.
• Other responsibilities as assigned.

QUALIFICATIONS

• Bachelor's degree with a concentration in human service or related area preferred.
• A minimum of 2 years prior experience working with clients in a residential program. Or a recent successful internship with another residential program.
• Bilingual-preferred: Spanish or Haitian Creole a plus.
• Experience working with a homeless population preferred.
• Good listening skills with proven de-escalation skills.
• Ability to work independently and as a team player to accomplish program goals and assist clients.
• Strong documentation and organizational skills.
• Ability to work additional hours to help cover shifts during weather emergencies and staff shortage. Including evening and weekend hours.
• Proficient typing skills and competent with computer use, Microsoft Office Suite.
• Good internet skills for researching program related information.
• Interest and ability to use online database for record keeping and reports.
• Keen attention to detail with excellent data collection and writing skills.
• Must be able to lift, pull and/or push 25 pounds with and without supportive device.
• A valid driver's license with a safe driving record and the ability to drive the agency van as needed.

Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.

Visit us at: www.ccab.org.

01/2025