Housing Case Manager

Family Promise North Shore Boston; Beverly (MA); Hybrid; USD 33,000 - 52,000; Full time

Job summary

An established nonprofit organization is seeking a dedicated Housing Case Manager to prevent family homelessness. This role involves managing a diverse caseload, assisting families in accessing essential resources, and providing support in securing stable housing. The ideal candidate will possess strong organizational skills and a commitment to social justice, working collaboratively with a dynamic team to make a meaningful impact in the community. If you are passionate about helping families navigate challenges and achieve housing stability, this is the perfect opportunity for you.

Qualifications

• Experience in social services or relevant degree required.
• Bilingual in Spanish preferred for effective communication.

Responsibilities

• Assist clients in obtaining resources and securing housing.
• Manage a caseload of long-term and short-term clients effectively.

Skills

Organizational Skills

Time Management

Problem Solving

Bilingual (Spanish)

Trauma-Informed Care

Cultural Competency

Education

Degree in Social Services

Relevant Experience

Tools

Microsoft Office Suite

Google Suite

Zoom

Slack

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Family Promise North Shore Boston

Executive Director at Family Promise North Shore Boston

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The mission of Family Promise North Shore Boston is to prevent and end family homelessness. We promote access to economic opportunity and housing stability through a holistic, family-centered, community-based response.

Family Promise North Shore Boston (FPNSB) seeks a full-time Housing Case Manager to assist families in preventing homelessness or finding safe alternatives to shelter. This Case Manager will manage a caseload of at least 15 long-term clients at any given time, as well as a rotating, short-term client caseload of at least 5. Caseload will vary based on the number of requests for assistance and the level of engagement from each client. Capacity to take on fewer or more client cases will be discussed and determined in supervision and case conferencing. Graduates of the prevention program are offered stabilization services from this Case Manager for up to 6 months after they access housing. The position will work in close collaboration with the program staff to ensure all families in need of financial assistance to prevent their homelessness are being served effectively and in a timely manner.

We seek a dynamic individual with strong organizational and time management skills who will:

• Take initiative and hold responsibility for assisting clients with obtaining resources and securing shelter or housing
• Participate in general intake calls/emails rotation and lead screenings for potential long-term clients
• Meet at least monthly with each long-term client for required case management
• Assist clients with identifying and tackling various barriers to financial stability (i.e. childcare, transportation, employment)
• Facilitate referrals and connections to resources (i.e. housing, childcare, employment, additional financial assistance) as needs arise for any/all case management clients
• Coordinate with volunteer program staff to supervise housing mentor volunteers who are assisting clients with housing search
• Set aside time each week for essential administrative tasks
• Complete and maintain weekly case notes documenting all client progress and case manager intervention
• Fulfill reporting responsibilities that may be required by funding sources
• Receipt tracking and expense/financial record upkeep
• Engage regularly with staff team
• Meet weekly with the Assistant Director for supervision
• Participate in weekly all-staff meetings and case conferencing meetings (virtual)
• Utilize supervisor throughout the week with texts/emails/calls about specific client cases or areas that need brainstorming
• Utilize Slack app to maintain regularly communication with staff team

MINIMUM REQUIREMENTS:

• Experience in the field of social services or a relevant degree/area of study
• Bi-lingual (Spanish) will be preferred
• Previous case management experience working with underprivileged communities, specifically families experiencing homelessness
• Experience or knowledge of how to successfully assist people with housing search and knowledge of various affordable housing programs and tenant/landlord rights in Massachusetts
• Experience utilizing trauma-informed care, de-escalation techniques, and client-driven approaches to case management
• Understanding of the importance of anti-racism practice and cultural competency in the workplace
• Familiarity with Microsoft Office Suite (Word, Excel), Google Suite (Drive, Docs, Sheets), Zoom.

OTHERS DESCRIBE YOU AS:

Able to work collaboratively and communicate consistently as part of a team

Self-motivated and resourceful, with excellent problem solving skills

A strong advocate for yourself and others

Personable, friendly, and willing to engage with people from a wide range of backgrounds

WORK ENVIRONMENT :

Hybrid work schedule . The person in this role will be most effective if they can work from the office at least two days per week, according to a schedule that the employee will set for themselves in coordination with client availability. Home visits or visits to other organizations with or on behalf of clients are sometimes necessary. Additional days in the office will be expected when staff needs arise. These days will be coordinated among staff and based on availability. Prospective candidates will need reliable internet access in order to fulfill the job responsibilities if they plan to work some days from home. Candidates will also need reliable transportation to and from the office and client appointments.

PHYSICAL DEMANDS :

Ability to travel back & forth between home, office, and off site appointments. Ability to access, input and retrieve information from a computer. Ability to answer phones, maintain multiple files.

FAMILY PROMISE NORTH SHORE BOSTON IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY.

INTERESTED APPLICANTS should send a copy of their resume as well as a cover letter to Rachel Hand, Executive Director, at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at Family Promise North Shore Boston by 2x

Get notified about new Case Manager jobs in Beverly, MA.

Case Manager - Family Services for Child Care Agency

Clinical Case Manager (Pregnant and Postpartum)

Boston, MA $48,160.00-$48,160.00 3 months ago

Supportive Services Counselor - Case Manager

FAMILY SUPPORT SERVICE NAVIGATOR/ Case Manager

Boston, MA $33,138.00-$33,138.00 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.