Housing Assistant

Wheeling Housing Authority; Wheeling (WV); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

The Wheeling Housing Authority in Wheeling, WV is seeking a dedicated Housing Assistant to help residents access safe, affordable housing and navigate the application, recertification, and housing processes.

You will maintain resident files, respond to inquiries, collect rent, and support waitlist management while upholding HUD regulations and respectful, confidential service to the community.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in social services, public administration, or related field preferred.
• Prior experience in housing, property management, social services, or public administration a plus.
• Familiarity with HUD programs, Section 8, or public housing regulations is beneficial.
• Strong organizational skills with attention to detail and accuracy in recordkeeping.
• Excellent interpersonal and communication skills with a customer-service mindset.
• Proficiency in Microsoft Office Suite and ability to learn housing management software.
• Ability to handle sensitive information with confidentiality and professionalism.
• Ability to effectively communicate with a variety of individuals.

Responsibilities

• Assist with processing applications, preparing required correspondence and data input.
• Maintain resident files, records, and housing databases.
• Respond to resident inquiries, concerns, and service requests in a timely and professional manner.
• Collect and accurately record rent.
• Gather information for resident reviews (recertification, inspections, etc.).
• Ensure compliance with HUD regulations, local housing policies, and fair housing laws.
• Support waitlist management and unit assignment processes.
• Answer inquiries via phone and in person, perform basic receptionist duties.
• Fill in for housing manager if needed.

Skills

Customer service

Organization

Communication

Data entry

Microsoft Office

Education

High school diploma or equivalent

Associate's or Bachelor's degree in social services or related field preferred

Tools

Housing management software

Job description

Benefits:

• Health insurance
• Paid time off

About the Role:

Wheeling Housing Authority is looking for a dedicated and compassionate Housing Assistant to join our team in Wheeling, WV. In this role, you’ll play a vital part in helping community members access safe, stable, and affordable housing — making a real difference in people’s lives every day.

Responsibilities:

• Assist with processing applications, preparing required correspondence and data input
• Maintain resident files, records, and housing databases
• Respond to resident inquiries, concerns, and service requests in a timely and professional manner
• Collect and accurately record rent
• Gather information for resident reviews (recertification, inspections, etc.)
• Ensure compliance with HUD regulations, local housing policies, and fair housing laws
• Support waitlist management and unit assignment processes
• Answer inquiries via phone and in person, perform basic receptionist duties
• Fill in for housing manager if needed

Requirements:

• High school diploma or equivalent required; associate's or bachelor's degree in social services, public administration, or related field preferred
• Prior experience in housing, property management, social services, or public administration a plus
• Familiarity with HUD programs, Section 8, or public housing regulations is beneficial
• Strong organizational skills with attention to detail and accuracy in recordkeeping
• Excellent interpersonal and communication skills with a customer-service mindset
• Proficiency in Microsoft Office Suite and ability to learn housing management software
• Ability to handle sensitive information with confidentiality and professionalism
• Ability to effectively communicate with a variety of individuals

About Us:

The Wheeling Housing Authority has proudly served the Wheeling, WV community by providing quality affordable housing opportunities to low- and moderate-income residents. We are committed to fostering safe, thriving communities and are known for our dedication to both the residents we serve and the team members who make it all possible. Join an organization where your work truly matters and your contributions are valued every day.

Must have a valid driver's license and be able to pass a drug screen, physical, and background check.