Housing Assistant

Civic Recruitment Limited; Kettering (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

Civic Recruitment Limited in Kettering (UK) is seeking a Housing Assistant to provide tenancy administration and housing management support. The role covers tenancy and income management, voids and lettings, customer engagement, ASB cases, and general administration.

The post holder will deliver high-quality, customer-focused services, process tenancy documentation, maintain accurate records, and collaborate with internal teams to improve community outcomes.

Qualifications

• GCSEs (or equivalent) including English and Mathematics at Grade C/4 or above.
• Good literacy and numeracy.
• Business Administration, Housing, Customer Service, or Local Government qualification.
• CIH Level 2 or Level 3 qualification, or willingness to work towards obtaining one.

Responsibilities

• Tenancy Administration: provide administrative support for tenancy management activities and maintain tenancy records.
• Income Management: support rent collection and process payments; assist residents with rent inquiries.
• Voids and Lettings: support reletting of vacant properties and coordinate tenancy sign-ups.
• Customer Service and Engagement: act as first point of contact and assist with housing services guidance.
• ASB and Tenancy Enforcement: support ASB cases and tenancy breaches; maintain case records.
• General Administration: process invoices, manage filing and reporting, and support service improvement.

Skills

Customer service

Organisational skills

Attention to detail

Microsoft Office

Housing management systems

Teamwork

Communication

Problem solving

Education

GCSEs including English and Maths

Business Admin / Housing / Customer Service / Local Government qualification

CIH Level 2 or 3

Job description

Kettering, United Kingdom | Posted on 29/06/2026

Job Description

2 months contract with a Local Authority

Job Title: Housing Assistant

Job Purpose

To provide a high-quality, customer-focused tenancyadministration service that supports the effective management of councilhousing and related services. The post holder will be responsible fordelivering a wide range of administrative and housing management functions,including tenancy and income management support, voids and lettingsadministration, garage allocations, customer engagement, estate management,anti-social behaviour (ASB) support, and tenancy enforcement activities.

The role will contribute to improving customer satisfaction,strengthening community engagement, maintaining sustainable tenancies, andensuring the efficient delivery of housing services across council-managedhomes and communities.

Key Responsibilities

Tenancy Administration

• Providecomprehensive administrative support for tenancy management activities.
  
• Processtenancy-related documentation, including new tenancies, tenancy changes,successions, assignments, and terminations.
  
• Maintainaccurate and up-to-date tenancy records on housing management systems.
  
• Assistwith tenancy audits and compliance checks.
  

Income Management Support

• Supportrent collection and income recovery processes.
  
• Processcustomer payments and maintain accurate financial records.
  
• Assistresidents with basic rent account enquiries and signpost them to relevantsupport services.
  
• Generateroutine reports and correspondence relating to rent accounts.
  

Voids and Lettings

• Supportthe reletting of vacant properties and garages.
  
• Coordinateand process housing offers, tenancy sign-ups, and associated paperwork.
  
• Monitorvoid property administration to ensure properties are relet promptly.
  
• Liaisewith internal teams and external contractors to facilitate efficientturnaround times.
  

Customer Service and Engagement

• Actas a first point of contact for residents, handling enquiries viatelephone, email, online platforms, and face-to-face interactions.
  
• Logcustomer contacts accurately and respond to straightforward enquiriespromptly.
  
• Provideinformation, application forms, and guidance relating to housing services.
  
• Supportcustomer consultation, engagement, and involvement initiatives to improveservices and community outcomes.
  
• Assistwith estate inspections and follow-up administrative actions.
  
• Recordand monitor estate management issues and coordinate appropriate responses.
  
• Supportinitiatives that promote clean, safe, and sustainable neighbourhoods.
  

Anti-Social Behaviour (ASB) and Tenancy Enforcement

• Provideadministrative support in managing ASB cases and tenancy breaches.
  
• Maintaincase records and prepare correspondence relating to tenancy enforcementactivities.
  
• Supportofficers in gathering information and monitoring actions associated withlegal and enforcement processes.
  

General Administration

• Processinvoices and ensure accurate record keeping.
  
• Managefiling systems, documentation, and correspondence in line with dataprotection requirements.
  
• Orderstationery and office supplies as required.
  
• Producereports, letters, and management information.
  
• Participatein continuous improvement activities to enhance service delivery andcustomer satisfaction.
  

Experience Required

• Experienceproviding administrative support within a customer-focused environment.
  
• Experiencedealing with customer enquiries and resolving issues professionally.
  
• Experiencemaintaining accurate records and databases.
  
• Experienceworking with multiple priorities and meeting deadlines.
  
• Experienceprocessing financial transactions or payments.
  
• Experienceworking within a housing, local authority, or social housing environment.
  
• Experiencesupporting tenancy, income management, allocations, or housing services.
  
• Experiencedealing with vulnerable customers and diverse communities.
  
• Experiencesupporting ASB, estate management, or tenancy enforcement processes.
  

Qualifications

• GCSEs(or equivalent) including English and Mathematics at Grade C/4 or above.
  
• Goodstandard of literacy and numeracy.
  
• BusinessAdministration, Housing, Customer Service, or Local Governmentqualification.
  
• CIH(Chartered Institute of Housing) Level 2 or Level 3 qualification, orwillingness to work towards obtaining one.
  

Skills and Competencies

• Excellentcustomer service and communication skills.
  
• Strongorganisational and administrative abilities.
  
• Goodattention to detail and accuracy.
  
• Proficiencyin Microsoft Office applications and housing management systems.
  
• Abilityto work independently and as part of a team.
  
• Problem-solvingand decision-making skills.
  
• Commitmentto equality, diversity, and excellent customer care.
  

Additional Information

Hours: 37 hours per week

Contract Type: Temporary/Agency, as applicable

Working Pattern: Monday to Friday, subject to operational requirements

• Weoperate on a bi-weekly payment schedule.

Closing date: Soon – early applications areencouraged