Outreach Officer

Civic Recruitment Limited; Hackney (PA); On-site; USD 38,000 - 49,000; Full time

Job summary

Civic Recruitment Limited is seeking a candidate for a 6-month contract with a Local Authority to deliver a comprehensive Benefits and Housing Needs service. The role supports residents with financial assistance, housing advice, homelessness prevention, and ensures accurate assessments in line with legislation while safeguarding public funds.

You will provide Housing Benefit and Council Tax Reduction assessments, Discretionary Housing Payments, homelessness prevention, allocations, and tenancy

Qualifications

• Experience in homelessness prevention, assessments, and reviews.
• Experience managing complex housing-related casework in a high-pressure environment.

Responsibilities

• Deliver Benefits and Housing Needs services including Housing Benefit and Council Tax Reduction assessments.
• Administer Discretionary Housing Payments and welfare support.
• Carry out homelessness prevention, assessments and reviews.
• Manage Housing Register, lettings, and allocations; oversee housing supply.

Skills

Homelessness prevention

Temporary accommodation

Housing allocations

Housing Benefit

Council Tax Reduction

Discretionary payments

Welfare support

Education

Housing/Public Sector qualification

Job description

Hackney, United Kingdom | Posted on 22/05/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

6-Month Contract with a Local Authority

Summary

• This role is designed to deliver a comprehensive, efficient, and customer-focused service across Benefits and Housing Needs. The position supports residents with financial assistance, housing advice, and homelessness prevention. It ensures accurate assessments, compliance with legislation, and effective support for vulnerable households while protecting public funds and promoting sustainable housing outcomes. The postholder will also contribute to service development, partnership working, and continuous improvement initiatives.

Responsibilities

Deliver a full range of Benefits and Housing Needs services, including:

• Housing Benefit and Council Tax Reduction assessments
• Discretionary Housing Payments and welfare support
• Homelessness prevention, assessments, and reviews
• Housing Register management, lettings, and allocations
• Housing supply and procurement
• Temporary accommodation management and resettlement
• Provide high-quality advice and support to a diverse and vulnerable customer base.
• Conduct customer interviews, home visits, and property inspections where required.

Essential Experience Required

• Extensive experience in at least one of the following areas:
  • Homelessness prevention, assessments, and reviews
  • Temporary accommodation management
  • Housing allocations and lettings
  • Housing Benefit and Council Tax Reduction
  • Housing procurement and supply
  • Discretionary payments and welfare support
• Experience managing complex casework in a high-pressure environment.

Essential Qualifications Required

• Relevant qualification in Housing, Benefits, Public Sector, or equivalent experience (desirable).

Additional Information

• We work on a bi-weekly schedule.
• The role closes on 30th May 2026