Housing Ambassador

Utah; Salt Lake City (UT); On-site; USD 19,286,400 - 20,829,312; Part time

Job summary

The University of Utah Housing and Dining Programs seeks a Housing Ambassador (HA) to serve as a frontline representative, delivering exceptional service to residents, guests, and university staff while supporting housing operations and promoting HDP resources.

As student staff, HAs maintain a welcoming, professional environment that supports student success and community engagement within University housing. The role is part-time, with 19.99 hours/week and a day shift.

Qualifications

• Must be a current University of Utah student.
• Must be in good academic, financial, and behavioral standing with the University of Utah.
• Minimum GPA requirement: 2.0, to be maintained throughout employment.
• Customer service and clerical experience.
• Experience living on campus at the University of Utah.

Responsibilities

• Provide high-level, friendly, and informative customer service to students, families, and visitors.
• Respond to housing-related emails and phone calls professionally and efficiently.
• Maintain knowledge of HDP policies, housing processes, move-in/out timelines, and FERPA regulations.
• Address concerns or complaints and elevate issues appropriately to professional staff.
• Complete day-to-day office tasks, including managing records (digital and paper), processing student agreements, and tracking inventory.
• Assist with general office duties such as filing, data entry, scanning, and processing paperwork.
• Maintain professionalism in appearance, behavior, and communication.
• Use HDP systems and platforms responsibly; protect login credentials and confidential data.
• Support move-in and move-out procedures, including assisting with check-in and check-out processing.
• Notify roommates of new move-ins and communicate housing updates as needed.
• Assist with housing opening/closing processes and maintain communication with facilities and custodial staff.
• Report maintenance or custodial concerns promptly to appropriate personnel.
• Conduct tours of housing facilities for prospective students and families.
• Represent HDP at campus events (e.g., orientations, tabling, and admissions events).
• Support recruitment initiatives by sharing housing information and facilitating positive interactions with prospective on-campus residents.
• Participate in occasional after-hours and weekend recruitment or outreach events.

Skills

Customer service

Clerical experience

Education

Current student at University of Utah

GPA 2.0 or higher

Job description

Details

Open Date 08/01/2026

Requisition Number PRN17283N

Job Title UU Student - Admin/Clerical

Working Title Housing Ambassador

Career Progression Track SJ

Track Level

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 19.99

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

Variable hours between normal operation hours of the Housing and Dining Programs office of 8am - 5pm Monday - Friday

Is this a work study job? No

VP Area President

Department 00307 - Housing

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 14.00/hr

Close Date 09/14/2026

Priority Review Date (Note - Posting may close at any time) 08/24/2026

Job Summary

The purpose of the Housing Ambassador (HA) position is to serve as a frontline representative of the University of Utah’s Housing and Dining Programs ( HDP ). HAs provide exceptional customer service to residents, guests, and university staff while supporting housing operations, promoting HDP resources, and upholding the department’s values of staff excellence, professional growth, integrity, collaboration or teamwork instead, service, and positive attitude.

As student staff members, Housing Ambassadors play a key role in maintaining a welcoming, professional, and efficient environment that supports student success and community engagement within the University of Utah residential communities.

Responsibilities

1. Customer Service & Front Desk Support

• Provide high-level, friendly, and informative customer service to students, families, and visitors.
• Respond to housing-related emails and phone calls professionally and efficiently.
• Maintain knowledge of HDP policies, housing processes, move-in/out timelines, and FERPA regulations.
• Address concerns or complaints and elevate issues appropriately to professional staff.

2. Administrative Support

• Complete day-to-day office tasks, including managing records (digital and paper), processing student agreements, and tracking inventory.
• Assist with general office duties such as filing, data entry, scanning, and processing paperwork.
• Maintain professionalism in appearance, behavior, and communication.
• Use HDP systems and platforms responsibly; protect login credentials and confidential data.

3. Occupancy & Housing Operations

• Support move-in and move-out procedures, including assisting with check-in and check-out processing.
• Notify roommates of new move-ins and communicate housing updates as needed.
• Assist with housing opening/closing processes and maintain communication with facilities and custodial staff.
• Report maintenance or custodial concerns promptly to appropriate personnel.

4. Prospective Student Recruitment & Outreach

• Conduct tours of housing facilities for prospective students and families.
• Represent HDP at campus events (e.g., orientations, tabling, and admissions events).
• Support recruitment initiatives by sharing housing information and facilitating positive interactions with prospective on-campus residents.
• Participate in occasional after-hours and weekend recruitment or outreach events.

Minimum Qualifications

• Must be a current University of Utah student
• Must be in good academic, financial, and behavioral standing with the University of Utah.
• Minimum GPA requirement: 2.0 , to be maintained throughout employment.
• Customer service and clerical experience.
• Experience living on campus at the University of Utah.

Preferences

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page. Online reports may be submitted at https://oeo.utah.edu

**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.