Outreach and Communication Supervisor, Residency Admissions Processing

University of Utah Health; Salt Lake City (UT); On-site; USD 26,000 - 34,000; Full time

Job summary

University of Utah Health in Salt Lake City, UT seeks an Outreach and Communication Supervisor for Residency Admissions Processing. You will supervise a small team of student clerks, coordinate scheduling, and deliver high-quality customer service while ensuring clear communications across the university and with students and families.

The role focuses on process improvement, collaboration with Admissions Call Center and Marketing teams, and developing templates for email and slate

Qualifications

• Five years of experience in a related field with two years in a supervisory role or equivalent.
• Excellent organizational, interpersonal and communication skills.
• Familiarity with admissions practices is a plus.

Responsibilities

• Supervising and training student clerks.
• Arrange clerk staff scheduling and in-office/remote coverage.
• Provide direct customer service and assist with escalation resolution.
• Understand division practices, deadlines, and policies for applicants and families.
• Participate in interviews, hiring and onboarding of residency staff.
• Maintain a consistent in-office/remote schedule and adjust as needed.

Skills

Supervision

Customer Service

Communication

Scheduling

Job description

Details

Open Date 09/11/2026

Requisition Number PRN46204B

Job Title Supervisor, Student Services

Working Title Outreach and Communication Supervisor, Residency Admissions Processing

Career Progression Track C

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

VP Area Academic Affairs

Department 00295 - Office of Admissions

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $19.25

Close Date 12/11/2026

Job Summary

The U has seen increases in application numbers and incoming class size year-over-year with goals of continued growth. Additionally, the students and families we serve have varied questions, considerations, and needs as the U develops new academic programs, changes its scholarship structure, and recruits students from here in Utah, across the United States, and around the world. This has led to a higher need for customer support in the Residency for Tuition Purposes team with Admissions-Operations.

Daily Task supervision:

The Outreach and Communication Supervisor will serve as a member of the Residency leadership team alongside an Area Supervisor and the Residency Officer (team manager). This position supervises a small team of student clerks. All of this direct partnership and supervisory work is focused on improved communications across the board; improvements to how Residency communicates with the rest of the University of Utah, to how we communicate with clients.

Communications:

This position works directly with students, parents and both campus and community partners (in addition to the supervisory role on the team), and they will utilize the broad array of communication tools available for our use in order to accomplish this goal, our phone system, our website, published materials and handouts, Zoom, Microsoft Teams and Outlook, Slate (email and SMS ) , as well as in-person presentations.

Hiring:

Participates with reviewing and interviewing applicants as needed in conjunction with the Residency Officer and Area Supervisor.

Customer Service:

Handles escalated inquiry or customer service needs, from students, campus partners, and staff, in conjunction with the Residency Officer and Area Supervisor.

Responsibilities

1. Supervising and training student clerks

2. Arrange clerk staff scheduling, including in office/remote schedules, email inbox management, and phone schedules, all to maintain coverage

3. Providing direct customer service as needed

4. Understanding division practices, deadlines, and policies to help educate applicants, their families, and campus partners

5. Tabling at Residency and/or campus events (e.g., bi-weekly Residency Q&A Zoom sessions online, periodic Residency virtual policy presentations, Utah Bound orientation, Discover the U, Choose the U, school recruiting and informational fairs, etc.)

6. Collaborating with the Admissions Call Center and Enrollment Management Marketing & Communications team to ensure consistent messaging and customer support

7. Tracking escalated phone calls/emails; resolving if possible and coordinating with upper management when necessary

8. Serve as a resource to identify, research and resolve problems and complaints

9. With the Residency Officer and Area Supervisor, address escalated cases and queries, including coordinating team projects to address emergent issues

10. Develops email templates, Slate “snippets”, and other communications as needed for customer service

11. Participate in interviewing, hiring, and onboarding processes for new residency employees

12. Maintain a set, pre-determined schedule of in-office days and remote work days. Scheduled in-office days must be maintained 3 days per week at a minimum (barring holidays/office closure); however, as workflow demands arise, more in-office scheduled days should be planned, up to and including 5 business days a week. This office-remote schedule will be planned in conjunction with the Residency Officer on a regular basis.

13. Assist other areas as requested

14. Other duties as assigned

Minimum Qualifications

Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for one year of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description

Preferences

• Preference will be given to candidates familiar with the admissions practices of the University of Utah

Type Benefited Staff

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the:University of Utah Non‑Discrimination page.
Online reports may be submitted athttps://oeo.utah.edu

**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As perUniversity of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.