Coordinator, Administrative Program

Details This; Campus (IL); On-site; USD 45,000 - 56,000; Full time

Job summary

The University of Utah's Impact & Prosperity Epicenter is seeking a Hospitality Desk Lead to oversee a 24/7 desk, mailroom, and access control for residents, students, and guests. This role emphasizes high-touch service and operational excellence in a dynamic campus setting.

You will mentor student workers, coordinate with Campus Security and other departments, and ensure safety, cleanliness, and accurate tracking of keys and mail. A flexible schedule including holidays is expected.

Qualifications

• Bachelor’s degree in a related field or equivalency (one year of education can be substituted for two years of related work experience).
• Demonstrated ability to work independently, analyze and make decisions related to program content.
• Strong coordination and organizational skills required to prioritize conflicting deadlines.
• Demonstrated human relations and effective communication skills are also required.
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Responsibilities

• Serve as a primary point of contact for residents and guests while promoting a culture of high-touch service and operational excellence.
• Complete daily shift procedures to ensure seamless 24/7/365 operations.
• Maintain cleanliness, organization, and presentation standards across the hospitality desk and mailroom.
• Maintain active oversight of multiple required operational systems.
• Identify, document, and elevate facilities, custodial, safety, or resident-impacting concerns.
• You will be required to work holidays as assigned.
• Ensure consistent shift transitions through detailed documentation and coordination with Campus Security and other departments.
• Submit incident reports and document shift activity as required.
• Conduct scheduled building walkthroughs to maintain presentation, safety, and operational readiness throughout public spaces.
• Supports and mentors Student Workers to ensure best practices.
• Develops and maintains effective collaborative relationships with faculty, staff, partners, administration, and guests.

Education

Bachelor’s degree or related field or equivalency

Job description

M-F 7-3 or M-F 11-7, The Front Desk is a 24/7/365 Day station at the university. There may be times where this role will be asked to have some schedule flexibility.

VP Area

VP Area Academic Affairs

Department

Department 02279 - Impact & Prosperity Epicenter

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range $50,500

Close Date

Close Date 09/25/2026

Priority Review Date (Note - Posting may close at any time)

Priority Review Date (Note - Posting may close at any time) 08/14/2026

Job Summary

About the Epicenter: Imagine a place dedicated to inspiring students – where they can live, learn, and collaborate with purpose. The Impact & Prosperity Epicenter will equip a distinct group of students and professionals driven by a shared vision and mission for the betterment of people and the planet. Considered the “soul” of campus, this living‑learning space will prepare students to become thoughtful global citizens committed to enriching the lives of others.

The building features six stories of residential living with a variety of room types to suit the individual needs of 778 students at different stages in their academic career. Residents will converge in the Forum, the gathering space that brings together a broad community of students and practitioners united by a passion for change. Here, residents will convene to participate in trainings, workshops, guest speakers, cultural events, impact collaborations, networking events, conferences, mentorship, community outreach and more.

Job Summary: The Impact & Prosperity Epicenter is committed to providing next level resident, student and guest service. We pride ourselves on being the gold standard in creating an impactful residential experience through programing that support student aspirations. The Hospitality Lead helps create an environment and culture of customer engagement and services for residents, students and guests at the Impact & Prosperity Epicenter while managing all of the hospitality desk services. The Epicenter hospitality desk is a comprehensive service provider operating 24/7/365. The hospitality desk will engage with residents, students, guests, and others in assisting with questions and providing guidance as needed. This role will oversee the management of an integrated mailroom and provide onsite oversight to all Epicenter spaces. The position incumbent should anticipate being an integral part of the Impact & Prosperity Epicenter operation.

Responsibilities

24/7 Hospitality Desk & Shift Operations Management

• Serve as a primary point of contact for residents and guests while promoting a culture of high-touch service and operational excellence.
• Complete daily shift procedures to ensure seamless 24/7/365 operations.
• Maintain cleanliness, organization, and presentation standards across the hospitality desk and mailroom.
• Maintain active oversight of multiple required operational systems.
• Identify, document, and elevate facilities, custodial, safety, or resident-impacting concerns.
• You will be required to work holidays as assigned.
• Ensure consistent shift transitions through detailed documentation and coordination with Campus Security and other departments.
• Submit incident reports and document shift activity as required.
• Conduct scheduled building walkthroughs to maintain presentation, safety, and operational readiness throughout public spaces.
• Supports and mentors Student Workers to ensure best practices.
• Develops and maintains effective collaborative relationships with faculty, staff, partners, administration, and guests.

Mailroom & Parcel Locker Operations (High-Accountability Environment)

• Oversee full lifecycle management of resident and business mail operations in a high-volume setting.
• Receive, log, code, distribute, and audit packages and paper mail using proper tracking systems.

Keys, Access, & Inventory Management

• Maintain strict accountability of keys, temporary access cards, and shared resources.
• Perform formal key audits and reconcile system records with physical inventory.
• Audit shared resources to ensure items are returned, functional, and properly documented.
• Escalate discrepancies or missing assets through established reporting procedures.
• All other duties as assigned

DISCLAIMER

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Minimum Qualifications

• Bachelor’s degree in a related field or equivalency (one year of education can be substituted for two years of related work experience), plus one year of directly related experience
• Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines.
• Demonstrated human relations and effective communication skills are also required.
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.