Houseperson

Fidelity Hotel Cincinnati; Cincinnati (OH); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Up to 3 weeks paid time off annually

50% off discount at most New Waterloo/

Job summary

Fidelity Cincinnati is seeking a dedicated hotel attendant to maintain inventory, replenish carts, and support guest services throughout the shift. You will greet guests, respond to requests promptly, and help ensure cleanliness and safety across the property.

Previous housekeeping or guest service experience is preferred, with a high school diploma or GED. This full-time role offers competitive wages and benefits, including PTO and 401K matching.

Qualifications

• High school diploma or GED preferred.
• Previous guest service and/or housekeeping experience preferred.
• Ability to interpret standard operating procedures, safety, and sanitation instructions.

Responsibilities

• Maintain inventory of linens, cleaning supplies, and guest amenities to ensure adequate supplies in accordance with par levels and timeframes.
• Replenish housekeeping carts throughout the shift with all necessary supplies.
• Remove linen and trash from all vacated guest rooms in accordance with room attendant service.
• Complete any guest requests in a timely fashion.
• Maintain guest corridor and back of house cleanliness throughout the shift.
• Report and correct any deficiencies noted in guest rooms or public areas.
• Assist in the completion of projects including mattress rotation, window washing, and deep cleanings.
• Assist in implementing special projects.
• Greet all guests and provide a genuine welcome.
• Ensure quick responses to guest comments and concerns; inform supervisor and apply corrective measures.
• Maintain a high level of cleanliness, sanitation, and safety in the work area.

Skills

Guest service

Housekeeping experience

Safety procedures

Sanitation standards

Education

High school diploma or GED

Job description

Fidelity Cincinnati
Cincinnati, OH 45202, USA

• Pay or shift range: $16.50 USD to $20 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

What you'll do:

• Maintain inventory of linens, cleaning supplies, and guest amenities to ensure adequate supplies in accordance with established par levels and timeframes
• Replenish housekeeping carts throughout the shift with all necessary supplies
• Remove linen and trash from all vacated guest rooms proper to room attendant service
• Complete any guest requests in a timely fashion
• Maintain guest corridor and back of house cleanliness throughout the shift
• Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals
• Assist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc.
• Assist in the implementation of special projects
• Possess knowledge of all guest services and amenities
• Greet all guests in close proximity and make each feel important by providing a genuine welcome
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Maintain a high level of cleanliness, sanitation, and safety in the work area

Who you are:

• You have a high school diploma or general education degree preferred.
• Previous guest service and/or housekeeping experience preferred.
• You can interpret standard operating procedures, safety, and sanitation instructions.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.