Houseman - The Harpeth Hotel

The Harpeth Franklin Downtown, Curio Collection by Hilton; Franklin (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Team Member Hotel Discount Program

Uniforms Provided for most positions

Benefits - Health, Dental, Vision,Life

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

The Harpeth Franklin Downtown, Curio Collection by Hilton is seeking a detail‑oriented housekeeping team member to clean and maintain corridors and public areas per standard procedures, with guest satisfaction and safety in mind.

You will walk assigned floors, remove trash and linens, assist other housekeepers, respond to guest requests, report damages, secure equipment, and maintain a friendly, courteous demeanor while upholding hotel standards.

Qualifications

• High school diploma or equivalent is required; no formal experience needed.
• Ability to communicate clearly with guests and colleagues and provide directions and hotel services.
• Demonstrates a friendly, courteous demeanor and teamwork mindset.

Responsibilities

• Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty receptacles, remove trash and/or linens and note any areas needing cleaning.
• Clean all public areas in the prescribed manner following safety procedures and regulations; include hallways, elevators, service areas, stairwells, etc.
• Remove soiled linen and aid section housekeepers with bed boards, roll-aways, and extra linen as needed.
• Fulfill guest requests and handle problems/complaints to achieve customer satisfaction.
• Report missing articles, damages or mechanical problems to the Supervisor; return items to Lost and Found.
• Secure and maintain custody of equipment, keys and supplies at all times; perform other duties as assigned by management.
• Maintain a friendly, cheerful and courteous demeanor always.

Skills

Guest services

Communication

Teamwork

Education

High school diploma or equivalent

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards. Uphold all safety and security rules and regulations to ensure guest satisfaction.

ESSENTIAL RESPONSIBILTIES

Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty receptacles, remove trash and/or linens and note any areas that need immediate cleaning. Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service and vending areas, stairwells, etc. Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. Aid section housekeepers as needed I.e. bed boards, roll-aways, additional linen, etc. Fulfill guest requests and handle guest problems/complaints as they may arise to achieve customer satisfaction. Report any missing articles, damages or mechanical problems to the Supervisor. Turn in all articles left in guest rooms to the Supervisor to log in Lost and Found. Secure and maintains custody of equipment, keys and supplies at all times to protect and preserve hotel property. Perform other duties as assigned, requested or deemed necessary by management. Maintains a friendly, cheerful and courteous demeanor always.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

High school diploma or equivalent experience. No formal experience required for the position.

Constantly pushing loaded supply cart from room to room, carrying tote tray with replacement amenities from department to assigned floor, arranging drapery and replacement linen, carrying dirty linen to laundry chute, operating vacuum. Communicate information, respond to question, and provide directions and hotel services to guests, vendors, staff member and management.

PHYSICAL DEMANDS

Physical stamina to stand, walk, bend,and lift objects weighing up to 50 lbs Be able to push and pull carts Good vision for detailed inspection Manual dexterity for handling equipment and machinery in a hot, humid, and noisy environment where chemicals are.

BENEFITS PACKAGE

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

WHY THE HARPETH

As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests. At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions. If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you!

Are you passionate and creative with a desire to grow? Let’s talk! We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.