Greeter - 1799/The Harpeth Hotel

The Harpeth Franklin Downtown, Curio Collection by Hilton; Franklin (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Daily Pay

Hotel discount program

Uniforms provided

Health, dental, vision, life insurance

Paid PTO

401k with employer match

Food & beverage discounts

Tuition reimbursement

Job summary

The Harpeth Franklin Downtown, Curio Collection by Hilton is seeking a courteous Host/Hostess to greet guests, manage seating, and coordinate dining room operations with a focus on hospitality excellence. You will be the first and last point of contact, ensuring guests feel welcomed and attended to throughout their visit.

As part of our team, you will support servers and managers, handle reservations, and help maintain smooth, efficient service while adhering to brand standards and presenting a

Qualifications

• First point of contact for guests, greeting and answering questions.
• Maintains a welcoming, attentive demeanor.
• Supports smooth dining room flow and guest seating.

Responsibilities

• Greet guests, escort to table, pull chair, present menus.
• Ensure entry doors are clean, inviting, and welcoming.
• Wipe and prepare menus with any specials.
• Inform servers of location and station.
• Plan seating chart and manage reservations for the evening.
• Check reservation messages and confirm bookings.
• Coordinate with managers for private parties.
• Coordinate with kitchen on menu availability.
• Maintain communication with servers and kitchen to sync timing.
• Greet guests departing to ensure a pleasant experience.
• Confirm overall guest satisfaction before departure.
• Serve as the first and last impression of the guest experience.
• Identify and relay any issues to management promptly.

Skills

Guest interaction

Positive attitude

Empathy

Hospitality

Communication

Job description

COMPANY OVERVIEW: At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Greet and seat all guests and ensure a quality dining experience. Supervises and coordinate the activities of the dining room in a restaurant.

ESSENTIAL RESPONSIBILTIES

• Greet guests, escort them to their table, pull chair out for the guest, and present menus.
• Make sure entry doors are clean, free of debris and are inviting, and welcoming.
• Make sure all menus are wiped down, free of spots or stains, and complete with any special food and beverage items.
• Inform servers of their location and assigned station.
• Plan out the seating chart and organize the reservations for the evening.
• Check with the phone reservationists or answering machine messages to assure you have all reservations.
• Check with manager to assure private parties are properly staffed and organized for the evening.
• Check with kitchen to verify menu items are readily available.
• Keep in constant contact with the servers, manager, and the kitchen to ensure timing and food preparation is synchronized with guest flow.
• Greet guest as they are leaving the restaurant to ensure guest had a pleasant dining experience.
• Check to see that everything was wonderful.
• Not only is the host or hostess the first impression the guest gets when they come to an establishment, they are also the last.
• Check with every guest to note any problem to quickly get a manager.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

You are the first point of contact for guests. You’ll greet them, make them feel welcome, answer questions. Making sure guests feel comfortable, valued, and attended to is the core of the role. Handling special requests (e.g., seating for kids, accessibility), dealing with waiting lists, helping resolve issues.

Positive Attitude & Empathy

Knowledge of Restaurant Flow & Basic Systems

PHYSICAL DEMANDS

• Able to lift, push, carry 20 - 40 lbs.
• Stand continuously for long periods of time.
• Communicate information and hotel services to management, staff and guests.

BENEFITS PACKAGE

• Competitive Salary Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

WHY THE HARPETH

As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.

We are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.