Housekeeping Supervisor - The Harpeth Hotel

Harpeth Hotel; Franklin (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Daily Pay

Team Member Hotel Discount Program

Health, Dental, and Vision Insurance

Paid PTO

401k with employer match

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

A premier hotel in Franklin is seeking a Housekeeping Supervisor to manage housekeeping operations, ensuring exceptional cleanliness and guest satisfaction. The successful candidate will have at least 3 years of Rooms Management experience, strong leadership qualities, and excellent communication skills. Benefits include competitive salary, daily pay, health insurance, and hotel discounts. This is an opportunity to work in a renowned establishment, contributing to the hospitality experience in historic Franklin.

Qualifications

• Minimum of 3 years’ experience in Rooms Management or a related management position.
• Strong leadership qualities and the ability to motivate staff.
• Ability to make effective decisions under pressure.
• Ability to make effective decisions under pressure and resolve conflicts.
• Must be able to work weekends, holidays, and flexible hours as needed by the business.

Responsibilities

• Supervise housekeeping staff and ensure compliance with cleanliness standards.
• Respond to guest requests and concerns to ensure guest satisfaction.
• Manage inventory of cleaning supplies and equipment.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal.
• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments

Skills

Leadership qualities

Effective communication

Conflict resolution

Conflict resolution

Team motivation

Job description

# COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.**POSITION PROFILE**Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.**ESSENTIAL RESPONSIBILTIES*** Supervise the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency.* Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.* Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.* Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.* Respond to guest requests, concerns and problems to ensure guest satisfaction.* Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.* Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.* May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal.* Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES*** Minimum of 3 years’ experience in Rooms Management or a related management position.* Hotel experience preferred.* Strong leadership qualities, the ability to motivate staff, and excellent communication skills.* Ability to make effective decisions under pressure and resolve conflicts.* Must be able to work weekends, holidays, and flexible hours as needed by the business.**PHYSICAL DEMANDS*** Physical stamina to stand, walk, bend, and lift objects weighing up to 50 lbs* Be able to push and pull carts* Good vision for detailed inspection* Manual dexterity for handling equipment and machinery in a hot, humid, and noisy environment where chemicals are.# # BENEFITS PACKAGE* Competitive Salary* Daily Pay!* Team Member Hotel Discount Program* Uniforms Provided for most positions* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options* Paid PTO* 401k with employer match* Food and Beverage Discounts* Tuition Reimbursement**WHY THE HARPETH:**As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.# ABOUT THE HARPETH# The Harpeth Franklin Downtown, Curio Collection by Hilton, is located in the heart of Historic Franklin, just minutes from Nashville. Situated in the cornerstone of Franklin, discover boutique and antique shopping, one-of-a-kind restaurants, live music and historical landmarks, right on our doorstep. The Harpeth is located a short distance to the Cool Springs business district, home of Nissan North American Headquarters, MARS Petcare, Schneider Electric and countless more.The Harpeth offers 119 elegantly appointed guest rooms, with views of historic Franklin or a tranquil courtyard. Enjoy our 55-inch HDTVs, TVs, in-room coffee, WiFi, flexible workspace, robes, slippers, oversized bathrooms, and closets. For events, the Harpeth offers over 5,000 square feet of inspired event space, many with natural light. Grab a hand-crafted cocktail at 1799 bar and experience the best is southern cuisine at 1799 restaurant.Click to learn more about what makes the Harpeth Hotel a one-of-a-kind experience in the Nashville area.