Housekeeping Turndown Attendant

Rosewood Miramar Beach; Montecito (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

Rosewood Miramar Beach in Montecito, CA is seeking a dedicated Room Attendant to uphold the property's luxury standards and guest comfort.

You will perform thorough cleaning, handle turndown service, replenish amenities, and maintain organized work areas while adhering to safety procedures and company policies. Weekend shifts and a competitive hourly wage are included.

Qualifications

• Must have ability to prioritize Turn Down based on guest preferences and notes.
• Knowledge of proper chemical handling and safety.
• Attention to detail, speed and accuracy in perform­ing duties.
• Able to think clearly, stay calm and use good judgement.
• Must be able to read and follow directions thoroughly.
• Good communication with guests and team members.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies.
• Respond promptly to guests and address requests and problems.
• Provide turndown service and replenish room amenities.
• Maintain cleanliness and organization of assigned areas.
• Use cleaning chemicals safely according to OSHA regulations.
• Return and restock cart at end of shift.

Skills

Turn down prioritization

Chemical handling

Attention to detail

Calm under pressure

English fluency

Teamwork

Physical stamina

Education

High school diploma or equivalent

Job description

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Essential Duties and Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Provide turndown service to designated rooms on assignment sheet.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout.
• Replace soiled bed sheets and turndown bed.
• Place specified items in designated locations (turndown amenity/cards, door knob menu, bathrobe with card, bed floor mats, TV remove control).
• Responsible for replenishment of guest complimentary waters.
• Wipe shower stalls, sink, clean toilet if necessary
• Set lighting and thermostat to designated levels.
• Remove Room Service trays/tables/items from room to elevator service landing.
• Place Spectacles cloth, Velcro cord wrap, TSA bag, Collar stays and RHR Bookmarks when appropriate
• Place bottled water inside the rooms
• Re-hang/refold Guests cloths
• Organize Guest personal items on the amenity cloth
• Make up cribs and rollaway beds
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Clean guest rooms as assigned. When full service is requested, room to be cleaned including mop, vacuum, replacing amenities and robes.
• Update status of rooms cleaned and turned down on assignment sheet.
• Return and restock cart at end of shift.
• Empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items from guest rooms to the Supervisor.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Participate in quality control activities.
• Interact in courteous and professional manner with all guests, staff and community members.
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Maintain clean and safe work area.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis.
• Models the company’s culture, vision, mission and core values at all times.
• All other duties as required.

Required Skills:

• Ability to prioritize Turn Down based on Guest / Residents preferences, traces and Housekeeping Notes
• Knowledge of proper chemical handling
• Must be able to perform job functions with attention to detail, speed and accuracy
• Be a clear thinker, remaining calm and resolving problems using good judgement
• Follow directions thoroughly
• Understand a guest’s service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data
• Prior heavy exposure to Housekeeping Turn Down job duties
• Thorough knowledge of cleaning, chemicals handling, operation of vacuum and other cleaning tools
• Ability to be resourceful, creative and maintain flexibility
• Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounce.
• Required to speak, read and write English, with fluency in other languages preferred
• Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding

Qualifications:

High school graduate or equivalent work experience.

Experience:

Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property

The pay scale for this position is between $24.00 and $25.00/hour. This is the pay range for this position that the Hotel reasonably expects to pay.