Turndown Attendant

The Rittenhouse; Philadelphia (Philadelphia County); On-site; USD 19,286 - 24,796; Full time

Job summary

The Rittenhouse in Philadelphia seeks a Turndown Attendant to clean and prepare guest rooms to high standards, ensuring comfort and satisfaction. Responsibilities include greeting guests, replenishing towels and amenities, and maintaining cleanliness throughout the shift.

Applicants should have housekeeping experience or training and communicate in English. Work schedule varies and includes weekends/holidays as needed.

Qualifications

• High school diploma preferred.
• Prior housekeeping experience or equivalent training.
• Ability to communicate in English.

Responsibilities

• Greet guests with a warm, friendly greeting.
• Clean guest rooms to standards within allotted time.
• Change bed linens and replace towels.
• Clean and polish furniture and fixtures.
• Notify managers about repairs needed in guest rooms.
• Follow EarthView sustainability guidelines.
• Practice safe work habits and OSHA standards.
• Perform house person and lobby duties when needed.
• Support guest satisfaction through thorough cleaning.

Skills

English

Cleaning

Guest service

Education

High School diploma

Job description

Opportunity: Turndown Attendant

Clean and maintain guest rooms to ensure rooms meet established standards.

Potential Career Path

• Housekeeping Supervisor
• Assistant Executive Housekeeper
• Executive Housekeeper

Essential Job Functions

• Greet guests upon interaction with a warm and friendly greeting.
• Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
• Change bed linens and replace towels and other amenities.
• Clean and polish furniture and fixtures; dust furniture, walls or equipment.
• Notify managers concerning the need for repairs in guest rooms.
• Process guest items left in rooms according to lost and found policy.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform house person and lobby attendant duties when short staffed or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training.
• Understand and communicate in English.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.