Housekeeping Team Lead: Lead, Coach & Elevate Guest Rooms

YMCA of the Rockies; Colorado; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and life insurance

Generous PTO/Vacation

Retirement plan Edwards YMCA

Employee housing nearby

Job summary

YMCA of the Rockies is seeking a Housekeeping Team Leader to guide seasonal staff in maintaining clean, safe cabins, lodges, and public areas. The role blends cleaning duties with leadership, coaching, and daily team oversight, supporting a diverse, mission-driven hospitality environment.

You’ll gain leadership experience, contribute to guest satisfaction, and help develop workforce skills in a fast-paced setting at Rocky Mountain properties outside the park.

Qualifications

• Must be highly motivated, energetic, and effective in leading and developing others.
• Excellent interpersonal, communication, and coaching skills.
• Must possess strong organizational skills with attention to detail and accuracy.
• Ability to multitask and adapt to changing priorities in a fast-paced environment.
• Ability to lift and carry up to 50 lbs. and work on your feet for extended periods.
• Comfortable driving YMCA vehicles and transporting staff; must have a valid USA driver’s license and acceptable driving record.
• Willingness to work in varying weather conditions and at an elevation of 9,000 feet.
• Ability to work effectively in a multicultural and multilingual environment.
• Must meet acceptable background check standards.

Responsibilities

• Lead daily pre-shift team huddles to communicate priorities, expectations, and motivational messages.
• Supervise assigned housekeeping crews, monitoring cleaning quality, pace, and safety throughout the day.
• Provide hands-on training, coaching, and real-time feedback to seasonal housekeeping staff.
• Model YMCA of the Rockies' core values and professional guest service standards.
• Foster a supportive, respectful, and inclusive team culture, celebrating the diverse backgrounds of all staff.
• Address minor performance or behavioral issues during shifts, escalating larger concerns to supervisors as needed.
• Work alongside housekeeping crews to clean and prepare cabins, lodge rooms, and public spaces according to department standards.
• Monitor cleaning times per assignment and help teams meet efficiency expectations.
• Report maintenance concerns or guest service issues promptly to supervisors.
• Ensure team vans, carts, and supply areas are clean, organized, and stocked daily.
• Provide occasional support to laundry operations during high-demand periods or staffing shortages.
• Enter and verify employee hours in timekeeping software as assigned.
• Assist with supply inventories and communicate low stock or supply needs to the Logistics Manager.
• Help track quality control trends or common issues and report them to department leadership.
• Complete supply orders with approved vendors following department guidelines.
• Interact with guests in a professional, friendly, and helpful manner.
• Respond to guest linen exchange needs in lodges as assigned.
• Communicate guest feedback, concerns, or service opportunities to supervisors promptly.
• Ensure all safety procedures are followed, including safe chemical handling and proper lifting techniques.
• Uphold YMCA, State, and Federal safety and cleanliness standards at all times.
• Maintain the cleanliness of public areas in housekeeping spaces and lodges as assigned.
• Assist with emergency response procedures as needed.
• Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
• Serve as the acting Daily Operations Manager when the Manager is off-site (days off, vacation, or sick leave).
• Oversee daily operations across multiple work areas, including cabins, lodges, and public areas.
• Support and guide Team Leaders, helping them manage productivity, quality, and staff morale during shifts.
• Adjust daily cleaning assignments and staffing as needed in response to callouts, workload changes, or priority shifts.
• Perform quality control inspections and provide in-the-moment feedback or retraining to maintain standards.
• Respond to guest service concerns or operational issues professionally and elevate as needed.
• Assist with shift-level decision-making, problem-solving, and team communication in the absence of senior leadership.

Skills

Leadership

Coaching

Communication

Organization

Multitasking

Customer service

Timekeeping software

Tools

Timekeeping software

Job description

YMCA of the Rockies is seeking a Housekeeping Team Leader to guide seasonal staff in maintaining clean, safe cabins, lodges, and public areas. The role blends cleaning duties with leadership, coaching, and daily team oversight, supporting a diverse, mission-driven hospitality environment.

You’ll gain leadership experience, contribute to guest satisfaction, and help develop workforce skills in a fast-paced setting at Rocky Mountain properties outside the park.