Housekeeping Manager

YMCA of the Rockies; Estes Park (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

YMCA of the Rockies Estes Park Center is seeking a Housekeeping Manager to lead 40–120 staff, plan schedules, and ensure timely room readiness for guests. You will coordinate with Operations leadership to align staffing with arrivals, turnovers, and stays, while maintaining safety and quality standards across all lodges and cabins.

The role emphasizes process improvement, training, and collaboration with Front Desk to deliver mission-based hospitality in a dynamic, seasonal environment.

Qualifications

• Two years of management experience in hospitality or a related field.
• Experience in purchasing and inventory management.
• Experience in creating and evaluating cleaning processes to ensure high cleanliness.
• Extremely organized with a strong attention to detail.
• Valid USA driver license with driving record for YMCA vehicles.
• Ability to operate YMCA vehicles including vans/trucks in all weather.
• Spanish bilingual is helpful but not mandatory.

Responsibilities

• Provide strong leadership to 40–120 housekeeping and laundry staff.
• Review weekly staffing forecasts and scheduling with direct reports.
• Plan daily, weekly, and seasonal cleaning schedules.
• Use forecasting tools to assign staffing levels for arrivals and stays.
• Evaluate operations and suggest improvements to the Director of Operations.
• Interview, hire, set performance standards, supervise, and review.
• Oversee Crew Leaders and supervise seasonal staff.
• Communicate room status changes quickly to Front Desk via tech.
• Train staff to meet cleaning standards; perform quality checks.
• Train new seasonal housekeeping staff in all accommodations.
• Complete daily quality inspections with leadership.
• Purchase supplies within budget; process invoices timely.
• Ensure machinery, chemicals, and vehicles are maintained.
• Enforce safety practices for chemicals, biohazards, and machinery.
• Assist with inspections and cleaning as needed; lead when required.
• Oversee all housekeeping cleaning operations.

Skills

Leadership

Forecasting

Staff scheduling

Quality control

Inventory control

Driver's license

Vehicle operation

Spanish bilingual

Job description

POSITION SUMMARY:

This position supports the work of the YMCA of the Rockies Estes Park Center, which operates a mission-based family and group conference center with 9 lodges, over 250 family cabins, and 9 reunion cabins. The Housekeeping Manager is primarily responsible for the cleanliness and timely availability of lodge rooms and cabins for guest occupancy, working daily with a team of 40-120 staff (varies by season). The Housekeeping Manager must coordinate with key leadership in the Housekeeping Department and the Director of Operations to plan, schedule, and administer work assignments to successfully achieve this goal. Effective communication between the Housekeeping Department and the Estes Park Center Front Desk is a key component of the Housekeeping Manager’s day-to-day responsibilities.

OUR MISSION AND CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. The work each staff member does matter. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

• Provide strong, motivational leadership to a team of 40-120 members of the Estes Park Center Housekeeping cleaning and industrial laundry staff.
• Working with direct reports, complete and/or review weekly staffing forecasts and scheduling.
• Plan daily, weekly, and seasonal cleaning schedules.
• Working with the Director of Operations, use available short and long-range forecasting tools to assign and advocate for staffing levels sufficient to meet needs based on arrivals, checkouts, change overs, and stay overs.
• Evaluate daily operations for efficiency and communicate suggestions for improvement to Director of Operations.
• Interview, hire, set performance standards, supervise, and provide timely performance reviews for direct reports.
• Provide oversight and direction to full-time and seasonal Crew Leaders, assisting with their supervision of seasonal staff.
• Use available technology to quickly and efficiently communicate room status changes to the Estes Park Center Front Desk.
• Ensure accommodation cleaning standards are met by training and using quality control techniques and evaluating performance of full-time, year-round Crew Leaders, seasonal Crew Leaders, and full-time, year-round self-checking housekeepers.
• Assist with training all new seasonal housekeeping staff in all accommodations, lodge rooms, cabins, and reunion cabins.
• With the help of Housekeeping leadership staff, complete or assign daily quality inspections.
• Purchase supplies and equipment within parameters of the Housekeeping budget, and process invoices for those purchases in a timely manner.
• Ensure all machinery, chemicals, and vehicles are properly operated and maintained.
• Ensure safe practices and procedures are followed for chemicals, biohazards, and machinery, including the industrial laundry facility.
• Assist with inspections and cleaning responsibilities as needed, including at times, leading a housekeeping crew.
• Oversee all Housekeeping cleaning operations.

REQUIREMENTS/QUALIFICATIONS:

• Two years of management experience in the hospitality industry or a related field.
• Experience in purchasing and inventory management.
• Experience in creating and evaluating cleaning process to ensure high levels of cleanliness in guest accommodations.
• Must be extremely organized with a focus on the details.
• Possess a valid, USA driver license with a driving record that allows for operation of YMCA vehicles.
• Able to operate YMCA vehicles including vans and trucks in all weather conditions and on variable terrain.
• Bilingual skills (Spanish) helpful but not mandatory.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Willingness to work cooperatively with people from diverse backgrounds and cultures.
• Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.
• Promote a cooperative, positive, and flexible atmosphere while working with and valuing others in a diverse community.
• Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Position operates primarily indoors within guest lodges and cabins.
• May require moving between buildings in all weather conditions.
• Must be able to move about the property frequently throughout the day.
• Requires standing for extended periods, reaching, stooping, kneeling, bending, and lifting or moving items up to 30 pounds.
• Work environment is fast-paced and may include exposure to cleaning chemicals.
• Noise level is typically moderate and consistent with normal housekeeping operations.
• Must follow all YMCA safety standards and policies while performing duties.

Note: Employees are held accountable for all duties of this job.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.