Housekeeping Team Lead – Guest Rooms & Standards

Highgate; Salem (OR); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Educational opportunities / Tuition-re

Paid jury duty leave

Personal leave

Medical leave

Military leave

Job summary

Highgate Hotels in Salem, Oregon, is seeking a Housekeeping Supervisor to lead housekeeping operations in assigned areas and step in for the Housekeeping Manager when needed.

The role requires a High School diploma or equivalent, 2–3 years of hotel experience, and supervisory experience. You’ll oversee daily assignments, maintain records, and ensure guest satisfaction while coordinating with Front Office and Engineering.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Skills

Communication

Stamina/standing

Supervisory experience

Guest service oriented

Education

High School diploma or equivalent

Job description

Highgate Hotels in Salem, Oregon, is seeking a Housekeeping Supervisor to lead housekeeping operations in assigned areas and step in for the Housekeeping Manager when needed.

The role requires a High School diploma or equivalent, 2–3 years of hotel experience, and supervisory experience. You’ll oversee daily assignments, maintain records, and ensure guest satisfaction while coordinating with Front Office and Engineering.