Housekeeping Team Lead - Guest Experience

Provo Marriott Hotel and Conference Center; Provo (UT); On-site; USD 26,000 - 29,000; Full time

Job summary

Provo Marriott Hotel and Conference Center is seeking a Housekeeping Supervisor to lead the housekeeping team and maintain high cleanliness and safety standards for guest rooms and public areas.

You will supervise daily operations, inspect rooms, train staff, and coordinate with front desk and maintenance to ensure timely room readiness and guest satisfaction. Requires a high school diploma and English proficiency; lifting up to 50 lbs and weekend hours may be required.

Qualifications

• High school diploma or equivalent required; hospitality or housekeeping certifications a plus.
• Proficient in using housekeeping management software and Microsoft Office.
• Ability to communicate effectively in English, both written and verbal; bilingual abilities a plus.
• Must be able to work flexible hours, including weekends and holidays.
• Ability to lift, push, and pull up to 50 lbs., and stand/walk for extended period

Responsibilities

• Supervise daily housekeeping operations including room assignments, inspections, and follow-up tasks.
• Inspect guest rooms, hallways, lobbies, restrooms, and public areas to ensure cleanliness standards are met.
• Ensure compliance with safety, sanitation, and cleanliness standards as per Generation Hospitality policies and brand guidelines.
• Provide training, coaching, and performance feedback to housekeeping staff.
• Monitor and manage inventory of linen, cleaning supplies, and amenities; assist in ordering as necessary.
• Coordinate with front desk and maintenance departments to ensure timely room readiness and guest satisfaction.
• Address guest complaints or requests promptly and professionally.
• Maintain accurate records of staff attendance, room status, inspections, and maintenance needs.
• Report any safety hazards, maintenance issues, or equipment malfunctions to the appropriate department.

Skills

English proficiency

Bilingual abilities

Education

High school diploma

Tools

Housekeeping management software

Microsoft Office

Job description

Provo Marriott Hotel and Conference Center is seeking a Housekeeping Supervisor to lead the housekeeping team and maintain high cleanliness and safety standards for guest rooms and public areas.

You will supervise daily operations, inspect rooms, train staff, and coordinate with front desk and maintenance to ensure timely room readiness and guest satisfaction. Requires a high school diploma and English proficiency; lifting up to 50 lbs and weekend hours may be required.