Housekeeping Supervisor Rooms Insepctor

Courtyard by Marriott - Boone NC; Boone (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee Travel Discounts

Job summary

Courtyard by Marriott Boone NC is hiring a Housekeeping Supervisor & Rooms Inspector. Lead a team to maintain high cleanliness standards in guest rooms and public areas, with hands-on involvement when needed. You will inspect rooms, coach staff, manage inventory, and schedule weekly shifts.

This management-in-training role reports to the Executive Housekeeper and requires availability Fri-Sun, with 40–50 hours weekly and potential holiday work. $16.00-$18.00/hour plus gratuity/bonus.

Qualifications

• Hotel experience in a frontline service role is required.
• Must be able to operate a two-way radio and use basic computer systems.
• Able to lift up to 50 pounds and perform physical tasks as needed.
• Must be flexible and able to work weekends, holidays, and varying shifts.

Responsibilities

• Ensure guest rooms and public areas are cleaned to company standards.
• Supervise housekeeping staff and provide coaching and guidance.
• Inspect rooms and public areas for cleanliness and report issues.
• Manage inventory of housekeeping supplies and linens.
• Create and manage weekly staff schedules based on occupancy.

Skills

Hotel experience

Two-way radio

Basic computer knowledge

Lift 50 lbs

Reach overhead/bend/twist

Multi-tasking

Leadership & coaching

Guest service skills

Flexibility

Background check / drug test

Job description

General Overview

Job Title: Housekeeping Supervisor & Rooms Inspector

Location: Courtyard by Marriott , Boone, NC

Employment Type: Full-Time

Pay: $16.00 - $18.00/hour (with gratuity and bonus program)

Schedule: Fri-Sun availability required; days off will be during the week. Hours will vary between 40-50 hours/week. Holidays and shifts during inclement weather may be required.

We are seeking a Housekeeping Supervisor and Rooms Inspector to join our team at Courtyard by Marriott Boone NC, a well-established and family-owned hotel in Boone, NC. As a Housekeeping Supervisor, you will be responsible for maintaining superior cleanliness in guest rooms and public areas while ensuring an adequate supply of materials and cleaning products.

This role requires both leadership and hands-on involvement. You will inspect guest rooms, coach your team on proper housekeeping procedures, and ensure that each staff member is performing at their best. You will also have the opportunity to step in and clean rooms when necessary.

This is a management-in-training position with the goal of developing the skills to eventually lead the department on quieter days. There are two of these positions available at our property, and you will report directly to the Executive Housekeeper.

Key Responsibilities

• Guest Room and Public Area Cleanliness: Ensure that all guest rooms and public spaces are thoroughly cleaned and turned over in a timely manner according to company standards.
• Team Leadership: Supervise and support the housekeeping team, providing coaching and guidance to ensure proper housekeeping procedures are followed.
• Inspection and Quality Control: Inspect guest rooms and public areas to ensure cleanliness and adherence to hotel quality standards. Address any issues and provide constructive feedback to staff.
• Inventory Management: Take inventory of housekeeping supplies and linens to maintain an adequate stock level and minimize shortages.
• Scheduling: Create and manage weekly employee schedules based on projected occupancy levels.
• Guest Interaction: Acknowledge and assist guests, addressing any questions or concerns to ensure their satisfaction.
• Training & Compliance: Ensure staff are properly trained in the use of cleaning chemicals and equipment. Ensure that all supplies are correctly labeled and safely stored.
• Collaboration: Report any maintenance issues or repairs needed to the Maintenance Department or Assistant General Manager (AGM).
• Hands-on Cleaning: Step in to clean rooms when necessary or when the team requires assistance during busy periods.

Qualifications

• Hotel Experience: A minimum of 2 years of experience in a hotel setting (e.g., front desk, housekeeping, or related hotel service roles) is required. Please do not apply without relevant hotel experience.
• Skills & Abilities:
  • Ability to use/operate a two-way radio.
  • Basic computer knowledge.
  • Ability to lift and carry up to 50 pounds.
  • Reach overhead, bend, twist, pull, and stoop as required.
• Energetic & Multi-Tasking: Ability to stay organized, multi-task, and maintain high standards of cleanliness.
• Leadership & Coaching: Able to supervise and mentor team members while fostering a supportive work environment.
• Guest Service Skills: Must be courteous and professional with guests, anticipating their needs and resolving any issues promptly.
• Flexibility: Willingness to work flexible hours, including weekends, holidays, and shifts during inclement weather.
• Background Requirements: All candidates must be able to pass a drug test and background check.

Work Environment & Scheduling

• Availability required on Fridays through Sundays, with days off during the week.
• Hours will vary between 40-50 hours per week, depending on occupancy and demand.
• Must be available to work during holidays, weekends, and potentially during inclement weather.
• We're looking for candidates seeking long-term career growth in a management position.

Compensation & Incentives

• Hourly Pay: $16.00 - $18.00/hour, based on experience.
• Employee Travel Discounts: You, your friends, and your family can enjoy discounted rates at Hilton hotels worldwide, including $45/night at other Hilton family properties!
• Immediate Recognition & Growth: We value our team members and offer numerous opportunities for growth within the company.

Why Join Us?

At Courtyard by Marriott Boone, we prioritize taking care of our team and fostering a collaborative environment. We believe in giving our employees the tools to succeed and grow, both personally and professionally. Our guests come from all walks of life - whether visiting Appalachian State University, enjoying the outdoors, or coming to town for business or celebrations - and we need dedicated team members to ensure they have a memorable stay.

Future Opportunities

• Career Growth: We offer numerous opportunities for advancement within the company, including cross-training in other departments.
• Management Development: As a management-in-training position, you'll have the chance to further develop your leadership skills and take on more responsibility within the housekeeping department.