Hotel Front Desk Agent

Courtyard by Marriott - Boone NC; Boone (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hotel discounts

401(k) plan

Health insurance

Paid vacation after one year

Overtime and holiday pay

Promotion opportunities

Job summary

Courtyard by Marriott – Boone, NC is seeking a Front Desk Guest Service Agent to serve as the welcome point for guests, handle reservations, check-ins and checkout with warmth and efficiency. This role offers exposure to guest relations, operations, and problem-solving, with opportunities for career growth within the hotel.

Excellent customer service, strong communication, and flexibility with shifts are valued.

Qualifications

• Hospitality experience is a plus but not required.
• Positive attitude and excellent customer service focus.
• Strong communication skills and ability to interact warmly with guests.
• Ability to work various shifts including day, evening, and night audit.
• Basic computer skills and comfort with property management software.

Responsibilities

• Answer incoming phone calls promptly and courteously.
• Make, modify, and confirm guest reservations accurately.
• Check guests in and out efficiently with a warm welcome and farewell.
• Handle guest complaints and requests professionally and promptly.
• Adhere to Marriott’s Steps of Service and brand standards.
• Manage transactions using the property management system.
• Oversee stocking and cleanliness of The Market area.
• Provide information about local attractions, dining, and directions.
• Collaborate with all departments to ensure seamless guest experiences.

Skills

Customer service

Communication skills

Tools

Property management system

Job description

Job Title: Front Desk Guest Service Agent
Department: Front Office
Reports To: Front Office Manager / Hotel Manager
Location: Courtyard Marriott – Boone, NC
Employment Type: Full-Time / Part-Time
Shifts: 7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM, and Night Audit 11:00 PM – 7:00 AM.

About Us

We are an award-winning Courtyard Marriott located in Boone. We pride ourselves on being a supportive work environment with outstanding opportunities for advancement. Our leadership team is built from within — every leader at this property has worked their way up from positions like this one.

Our company has a strong history of successful internship students and is committed to ensuring a healthy work-life balance for all team members. With exciting new opportunities opening soon, this is your chance to join a winning team.

Position Summary

The Front Desk Guest Service Agent is the fulcrum of our property — the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry.

Key Responsibilities

• Answer incoming phone calls promptly and courteously
• Make, modify, and confirm guest reservations accurately
• Check guests in and out efficiently while providing a warm welcome and farewell
• Handle guest complaints and requests with professionalism and care
• Adhere strictly to Marriott’s Steps of Service and brand standards
• Manage transactions accurately using the property management system
• Oversee stocking and cleanliness of The Market area
• Assist guests by providing information about local attractions, dining, and directions
• Collaborate with all departments to ensure seamless guest experiences

Requirements

• Previous hospitality experience is a plus but not required
• Positive attitude, strong communication skills, and commitment to excellent customer service
• Ability to work various shifts including day, evening, and night audit
• Dependability and ability to multitask in a fast-paced environment
• Basic computer skills and comfort learning property management software

Perks & Benefits

• Great associate discounts on hotel stays and dining worldwide
• 401(k) plan, health insurance, and paid vacation available after one year
• Overtime and holiday pay at time-and-a-half
• Cross-training and promotion opportunities within the hotel
• Supportive culture valuing work-life balance
• A proven path for career growth—leaders at this hotel started in roles just like this one

Why Join Us?

This is more than just a front desk position — it’s your gateway to a flourishing career in hospitality. Whether you’re a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you’re passionate about delivering memorable guest experiences and eager to grow, we want to meet you.