Housekeeping Supervisor: Lead, Train & Ensure Guest Satisfaction

Arbor Lodging; Franklin (TN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increase potential

401k program with company match

Additional benefits may be available

Job summary

Arbor Lodging is seeking a Housekeeping Supervisor to oversee housekeeping functions in assigned sections and cover Housekeeping Manager duties when needed. The role requires supervising Room Attendants, maintaining records, and ensuring guest satisfaction.

Qualified candidates should have a high school diploma and hotel experience, be able to lift 20 lbs, and work varied shifts including weekends and holidays. Arbor offers competitive pay and benefits.

Qualifications

• High school diploma or educational equivalent is preferred.
• Previous hotel-related experience is required.
• Ability to meet the physical demands of the job including lifting 20 lbs is required.

Responsibilities

• Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office, according to hotel standards
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time
• Maintain key control
• Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Collaborate with Maintenance staff to communicate out of order rooms
• Assist with training of Housekeeping staff
• Ensure overall guest satisfaction

Skills

Hotel housekeeping experience

Physical fitness

Education

High school diploma or equivalent

Job description

Arbor Lodging is seeking a Housekeeping Supervisor to oversee housekeeping functions in assigned sections and cover Housekeeping Manager duties when needed. The role requires supervising Room Attendants, maintaining records, and ensuring guest satisfaction.

Qualified candidates should have a high school diploma and hotel experience, be able to lift 20 lbs, and work varied shifts including weekends and holidays. Arbor offers competitive pay and benefits.