Housekeeping Supervisor: Lead Team & Weekend Coverage

Hyatt; Lincoln (NE); On-site; USD 21,000 - 34,000; Full time

Job summary

Generation Hospitality Group (Gen H) is seeking a hands-on Housekeeping Supervisor to lead the daily operations of our housekeeping department. This hourly, full-time role requires energy, on-call flexibility, and the ability to manage a team of 10 or more while delivering clean, safe, and welcoming guest spaces.

You will collaborate with front desk and maintenance, train staff, inspect rooms, and uphold safety and quality standards to ensure guest satisfaction.

Qualifications

• Minimum of 1 year of housekeeping or related supervisory experience.
• Strong cleaning skills with knowledge of room cleaning procedures and sanitation standards.
• Proven experience managing or coordinating a team of 10+ employees, including task assignment and performance oversight.
• Experience creating and managing staff schedules to meet operational and budget needs.
• Ability to be on call and work a flexible schedule, including weekends, holidays, and varying shifts.
• Strong customer service skills with professional interaction with guests and staff.
• Effective communication skills in English, both verbal and written.
• Excellent organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment.
• Ability to lead in absence of the Executive Housekeeper and take responsibility.
• High attention to detail and focus on quality and guest satisfaction.
• Comfort with standing, walking, bending, lifting, and moving supplies as required.

Responsibilities

• Supervise daily housekeeping operations for the department, ensuring guest rooms and public areas meet cleanliness and quality standards.
• Provide hands-on support with cleaning tasks, including room inspections and deep cleaning.
• Lead, coach, and motivate a team of 10+ housekeeping staff, fostering a positive work environment.
• Create and manage daily and weekly staff schedules, ensuring adequate coverage including weekends.
• Act as department leader in the Executive Housekeeper's absence and make operational decisions.
• Be on call for urgent housekeeping needs and guest-related concerns, including evenings and weekends.
• Conduct room and public area inspections to ensure safety, cleanliness, and brand standards; retrain as needed.
• Assist with onboarding, training, and cross-training housekeeping staff.
• Address guest requests and complaints promptly with follow-up and service recovery.
• Coordinate with front desk and maintenance on room status, rush requests, and maintenance issues.
• Monitor inventory and usage of linens and supplies; report shortages or needs.
• Support safety, sanitation, and security procedures per company policies and regulations.
• Help implement housekeeping standards and process improvements to increase efficiency and guest satisfaction.
• Communicate daily task lists and priorities at shift start, adjusting as needed.
• Foster staff engagement through clear communication, recognition, and fair delegation.

Skills

Cleaning skills

Team leadership

On-call flexibility

English communication

Tools

Scheduling software

Property management tools

Job description

Generation Hospitality Group (Gen H) is seeking a hands-on Housekeeping Supervisor to lead the daily operations of our housekeeping department. This hourly, full-time role requires energy, on-call flexibility, and the ability to manage a team of 10 or more while delivering clean, safe, and welcoming guest spaces.

You will collaborate with front desk and maintenance, train staff, inspect rooms, and uphold safety and quality standards to ensure guest satisfaction.