Housekeeping Supervisor - Lead Rooms & Guest Experience

PM Hotel Group; New York (NY); On-site; USD 24,000 - 34,000; Full time

Job summary

PM Hotel Group's Homewood Suites Midtown Manhattan in New York, NY seeks a Housekeeping Supervisor to lead the hotel’s housekeeping team and ensure rooms and public areas meet high standards.

You will train staff, schedule workloads, monitor cleanliness, and manage costs while delivering outstanding guest service. This role requires 1–3 years of related experience and a customer‑service mindset.

Qualifications

• At least 1–3 years of related housekeeping or supervisory experience.
• Must have passion for customer service and creating a positive team culture.
• Able to lead by example and motivate a diverse team.

Responsibilities

• Lead housekeeping team including assigning and reviewing work.
• Oversee scheduling, inspections of public areas and guest rooms, laundry, and turnover of checkout rooms; interact with guests.
• Provide training and guidance on hotel SOPs and departmental standards.
• Monitor purchasing costs and labor expenses to stay within budget.

Skills

Team leadership

Customer service

Communication

Education

High School diploma or equivalent

Job description

PM Hotel Group's Homewood Suites Midtown Manhattan in New York, NY seeks a Housekeeping Supervisor to lead the hotel’s housekeeping team and ensure rooms and public areas meet high standards.

You will train staff, schedule workloads, monitor cleanliness, and manage costs while delivering outstanding guest service. This role requires 1–3 years of related experience and a customer‑service mindset.