Housekeeping Supervisor: Lead Guest Experience & Ops

TMC Hospitality; Nashville (TN); On-site; USD 42,000 - 58,000; Full time

Job summary

TMC Hospitality operates a dynamic property led by a hands-on Housekeeping Supervisor. Based at our Nashville location, you will oversee housekeeping operations, coach staff, and uphold exceptional cleanliness and guest service standards.

You will collaborate with the General Manager and Engineering to ensure timely repairs, proper inventory, and efficient daily tasks, while maintaining budgets and promoting a positive work environment.

Qualifications

• Previous housekeeping experience in the hospitality industry.
• Ability to multitask.
• Excellent organizational and time management skills.
• Must exhibit good judgment under pressure.
• Must be dedicated to our goal of providing superior guest experiences.
• Must be computer literate in Microsoft Office and general computer usage.

Responsibilities

• Field guest requests and complaints, resolving issues to satisfaction.
• Supervise housekeeping staff and coordinate tasks and schedules.
• Maintain knowledge of hotel features/services and communicate them to staff.
• Inspect guestrooms and public areas; ensure cleanliness standards.
• Train and coach staff; monitor performance and provide feedback.
• Oversee supply management and inventory, coordinating with vendors.
• Assist with hiring and staff development; support budget adherence.
• Collaborate with maintenance for repairs and preventive upkeep.
• Monitor labor costs and adjust staffing to demand.

Skills

Housekeeping experience

Multitasking

Guest service mindset

Time management

Computer literacy

Job description

TMC Hospitality operates a dynamic property led by a hands-on Housekeeping Supervisor. Based at our Nashville location, you will oversee housekeeping operations, coach staff, and uphold exceptional cleanliness and guest service standards.

You will collaborate with the General Manager and Engineering to ensure timely repairs, proper inventory, and efficient daily tasks, while maintaining budgets and promoting a positive work environment.