Housekeeping Supervisor: Lead & Elevate Guest Experience

ZMC Hotels, LLC; Wilmette (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Wellness resources

401(k)

Bonus

Employee discounts

Paid time off

Advancement opportunities

DailyPay

Job summary

ZMC Hotels, LLC in Wilmette, IL, is seeking an Executive Housekeeper Supervisor to oversee all housekeeping and laundry staff. You will manage inventory, guest supplies, scheduling, planning, and assigning work while ensuring high standards of cleanliness and efficiency.

This role offers opportunities to hire and train new team members, develop staffing strategies, and contribute to a guest-centric hotel experience through teamwork and strong service.

Qualifications

• Highly organized.
• Must be able to work the majority of the shift in a standing position, constantly moving, and able to lift 30 pounds.
• Strong Guest Service skills
• Must have attention to detail and be customer service oriented
• Ability to communicate satisfactorily with guests, management, and co-workers

Responsibilities

• Lead the housekeeping team, providing guidance and work assignments
• Provide support and fill in when necessary
• Hire and train new members of the team
• Deliver items to guest rooms as needed such as towels, extra pillows, supplies, and respond to guest requests in a timely and courteous manner
• Work in a team environment and assist and support all members of the team to ensure a great hotel stay experience for the guests

Skills

Organization

Guest service

Attention to detail

Communication

Physical stamina

Job description

ZMC Hotels, LLC in Wilmette, IL, is seeking an Executive Housekeeper Supervisor to oversee all housekeeping and laundry staff. You will manage inventory, guest supplies, scheduling, planning, and assigning work while ensuring high standards of cleanliness and efficiency.

This role offers opportunities to hire and train new team members, develop staffing strategies, and contribute to a guest-centric hotel experience through teamwork and strong service.