Housekeeping Supervisor - Lead Team & Guest Experience

ZMC Hotels; Wilmette (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Dental insurance

Employee discounts

DailyPay

Job summary

ZMC Hotels in Wilmette, IL is seeking a friendly, courteous supervisor to oversee the housekeeping and laundry staff. You will manage inventory, guest supplies, scheduling, and plan assignments to maintain high cleaning standards.

This role offers growth opportunities, regular bonuses, and a supportive team environment. Strong guest service, detail orientation, and the ability to train and interview candidates are key to success.

Qualifications

• Highly organized and able to manage multiple tasks.
• Able to stand most of shift, move constantly, and lift 30 pounds.
• Strong guest service skills and a focus on customer satisfaction.
• Attention to detail and customer service orientation.
• Clear communication with guests, management and co-workers.

Responsibilities

• Lead the housekeeping team with guidance and work assignments.
• Provide support and fill in when necessary.
• Hire and train new members of the team.
• Deliver items to guest rooms and respond to guest requests timely and courteously.
• Work in a team environment to ensure a great hotel stay experience for guests.

Skills

Highly organized

Strong Guest Service skills

Attention to detail

Customer service oriented

Job description

ZMC Hotels in Wilmette, IL is seeking a friendly, courteous supervisor to oversee the housekeeping and laundry staff. You will manage inventory, guest supplies, scheduling, and plan assignments to maintain high cleaning standards.

This role offers growth opportunities, regular bonuses, and a supportive team environment. Strong guest service, detail orientation, and the ability to train and interview candidates are key to success.