Housekeeping Supervisor — Lead a High-End Resort Team

Monarch Black Hawk, Inc.; Black Hawk (CO); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Tuition reimbursement

401k matching

Job summary

Monarch Casino Resort Spa in Black Hawk, CO, is seeking a Housekeeping Supervisor to lead the housekeeping team and uphold luxury standards across rooms and public areas. You will coordinate daily tasks, supervise attendants, and partner with Front Desk to manage occupancy and guest needs.

The role requires hands-on leadership, coaching, and ensuring safety and quality in a fast-paced casino resort environment.

Qualifications

• High school diploma or GED preferred.
• Ability to communicate effectively with Team Members while performing inspection and training duties.
• Weekend availability based on operational needs.

Responsibilities

• Supervise Room Attendants, Inspectors, and Housepersons in daily operations.
• Inspect guest rooms and hotel areas to ensure cleanliness, presentation, safety, and service standards.
• Coordinate room priorities with Front Desk and hotel leadership.
• Coach and train team on cleaning standards, productivity, Forbes/service standards, safety, PPE, chemicals, Lost & Found, and department procedures.
• Assist with guest complaints and service recovery.

Skills

Leadership

Communication

Attention to detail

Education

High school diploma or GED

Tools

HMS

HotSOS

Workday

Maintenance Connect

Job description

Monarch Casino Resort Spa in Black Hawk, CO, is seeking a Housekeeping Supervisor to lead the housekeeping team and uphold luxury standards across rooms and public areas. You will coordinate daily tasks, supervise attendants, and partner with Front Desk to manage occupancy and guest needs.

The role requires hands-on leadership, coaching, and ensuring safety and quality in a fast-paced casino resort environment.