Housekeeping Supervisor

Monarch Black Hawk, Inc.; Black Hawk (CO); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Tuition reimbursement

401k matching

Job summary

Monarch Casino Resort Spa in Black Hawk, CO, is seeking a Housekeeping Supervisor to lead the housekeeping team and uphold luxury standards across rooms and public areas. You will coordinate daily tasks, supervise attendants, and partner with Front Desk to manage occupancy and guest needs.

The role requires hands-on leadership, coaching, and ensuring safety and quality in a fast-paced casino resort environment.

Qualifications

• High school diploma or GED preferred.
• Ability to communicate effectively with Team Members while performing inspection and training duties.
• Weekend availability based on operational needs.

Responsibilities

• Supervise Room Attendants, Inspectors, and Housepersons in daily operations.
• Inspect guest rooms and hotel areas to ensure cleanliness, presentation, safety, and service standards.
• Coordinate room priorities with Front Desk and hotel leadership.
• Coach and train team on cleaning standards, productivity, Forbes/service standards, safety, PPE, chemicals, Lost & Found, and department procedures.
• Assist with guest complaints and service recovery.

Skills

Leadership

Communication

Attention to detail

Education

High school diploma or GED

Tools

HMS

HotSOS

Workday

Maintenance Connect

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.Job Title: Housekeeping SupervisorSalary: $57,784+Type: Full TimeShift: VariesMonarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.Job Description SummaryThe Housekeeping Supervisor oversees the daily operation of the Housekeeping department, including Room Attendants, Inspectors, Housepersons, and support staff. This position is responsible for maintaining guest room and hotel cleanliness standards, supporting team productivity, coordinating daily assignments, communicating with other departments, and ensuring team members follow company, safety, and service standards. The Supervisor provides hands-on leadership, coaching, training, and follow-up while helping ensure the department operates efficiently in a busy casino resort environment.Responsibilities:Supervise and support Room Attendants, Inspectors, Housepersons, and other Housekeeping team members during daily operations.Monitor room assignments, productivity, room status, inspections, and completion of daily boards.Inspect guest rooms and hotel areas to ensure cleanliness, presentation, safety, and service standards are being met.Coordinate room priorities, group arrivals, VIP rooms, early arrivals, departures, and other operational needs with Front Desk and hotel leadership.Communicate regularly through email, radio, phone, and department pass-downs and respond to operational needs in a timely manner.Use hotel systems including HMS, HotSOS, Workday, and Maintenance Connect to monitor rooms, communicate issues, manage timekeeping, and submit/follow up on work orders.Create and adjust daily task sheets, assignments, projects, and staffing based on occupancy and business needs.Coach and train team members on cleaning standards, productivity, Forbes/service standards, safety, PPE, chemicals, guest belongings, Lost & Found, and department procedures.Address team member performance, attendance, conduct, and policy concerns, including completing coaching and disciplinary documentation when necessary.Assist with guest complaints and service recovery involving Housekeeping and follow up to ensure concerns are resolved.Monitor hallways, linen closets, equipment, supplies, guest floors, and other assigned areas for cleanliness, organization, maintenance, and safety concerns.Communicate and follow up with Facilities, Front Desk, Security, Laundry, Public Area, and other departments as needed.Monitor inventory and equipment and report shortages, damage, or replacement needs.Support new-hire training and continued development of Room Attendants and Inspectors.Complete required reports, documentation, inspections, emails, and end-of-shift pass-downs.Help maintain consistent department procedures and ensure assigned projects are completed and followed up on.Respond to changing occupancy, staffing, guest needs, and operational priorities while keeping the Housekeeping team organized and on track.Perform other duties and projects as assigned by Housekeeping managementQualifications:High school diploma or GED preferred.Previous housekeeping experience preferred.Ability to complete assigned duties with attention to detail, speed, accuracy, and follow-through.Availability to work weekends based on operational needs.Physical requirements: Ability to stand for extended periods, up to eight hours per day; walk, sit, handle tools and objects, reach, climb stairs, balance, stoop, kneel, crouch, or crawl as required by assigned tasks; and occasionally lift or move up to 25 pounds, with or without reasonable accommodation.Ability to communicate effectively with Team Members while performing inspection and training duties, with or without reasonable accommodation.Benefits:Enhanced health, dental, and vision insurance, along with a flexible spending account.Education, tuition, and certification reimbursement (up to USD 6,000 per calendar year).Growth opportunities available within department/company.Access the team dining hall with one free hot meal per shift.Company-matched 401k.Paid time off and six observed holidaysTeam Member Hotel, Retail, and Spa DiscountsTeam Member Anniversary Recognition (earn resort credit, vacation trips and more!)Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com . As a Team Member of Monarch, we subsidize your bus transportation up to 80%!An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.An estimated salary for this position would be:We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.