Housekeeping Supervisor - Guest Experience & Ops

Olympia Hospitality; Chicago (IL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health coverage up to 80%

401K with discretionary match

Paid group term life insurance

Short-term disability (50% shared cost

Paid time off (PTO)

7 paid holidays

Earned wage access

Employee Assistance Program (EAP)

Hotel travel discounts

Job summary

Olympia Hospitality seeks an experienced housekeeping professional to uphold superior guest service and spotless surroundings. In this role, you will lead teams, ensure rigorous cleanliness across guest rooms and public areas, and collaborate with front desk, maintenance, and F&B to deliver a seamless guest experience.

The position requires prior room attendant or rooms inspector experience; bilingual in Spanish is a plus.

Qualifications

• Prior experience as a room attendant or rooms inspector.
• Bilingual in Spanish is a plus.

Responsibilities

• Foster a positive work environment focused on teamwork and guest service.
• Maintain cleanliness and maintenance standards for guest rooms and public areas.
• Conduct inspections to ensure compliance with standards and address deficiencies.
• Maintain quality control to improve guest satisfaction and reputational standards.
• Manage inventory of cleaning supplies, linens, and housekeeping costs.
• Collaborate with front office, maintenance, and F&B for seamless guest services.
• Ensure health, safety, and environmental regulations and policies are followed.
• Promote sustainable housekeeping practices and maintain documentation.

Skills

Leadership

Customer Service

People Skills

Communication Skills

Problem Solving

Judgment

Organizational Skills

Aptitude

Composure

Attention to Detail

Computer Skills

Training

Education

High School Diploma or equivalent

Job description

Olympia Hospitality seeks an experienced housekeeping professional to uphold superior guest service and spotless surroundings. In this role, you will lead teams, ensure rigorous cleanliness across guest rooms and public areas, and collaborate with front desk, maintenance, and F&B to deliver a seamless guest experience.

The position requires prior room attendant or rooms inspector experience; bilingual in Spanish is a plus.