Housekeeping Supervisor: Elevate Guest Experience

Sonesta Hotels International Corporation; Miami (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan with Company 
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Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels is seeking a Housekeeping Supervisor to lead daily housekeeping operations across guest rooms, public spaces, and back-of-house areas. You will supervise team members, conduct room inspections, and uphold brand cleanliness standards to deliver exceptional guest experiences.

Ideal candidates bring housekeeping or hotel operations experience, demonstrated leadership, and strong communication skills.

Qualifications

• Experience in housekeeping or hotel operations.
• Leadership or supervisory experience preferred.
• Strong knowledge of cleanliness standards and guest service expectations.
• Excellent communication and guest service mindset.

Responsibilities

• Support daily housekeeping operations across guest rooms, suites, public spaces, and back-of-house areas.
• Supervise and guide housekeeping team members to ensure cleanliness, presentation, and guest service standards.
• Inspect guest rooms, public spaces, and operational areas for brand standards and cleanliness.
• Monitor room readiness, productivity, and guest satisfaction across shifts.
• Respond quickly to guest requests, operational concerns, and service recovery situations.
• Partner with Front Office, Engineering, Laundry, and leadership teams for seamless operations.
• Assist with onboarding, training, scheduling, coaching, and communication for housekeeping staff.
• Ensure compliance with sanitation standards, OSHA regulations, chemical handling, and safety policies.

Skills

Leadership

Housekeeping operations

Communication

Teamwork

Problem-solving

Organizational skills

Job description

Sonesta International Hotels is seeking a Housekeeping Supervisor to lead daily housekeeping operations across guest rooms, public spaces, and back-of-house areas. You will supervise team members, conduct room inspections, and uphold brand cleanliness standards to deliver exceptional guest experiences.

Ideal candidates bring housekeeping or hotel operations experience, demonstrated leadership, and strong communication skills.