Housekeeping Supervisor | Elevate Guest Comfort

Lockwood Management Llc; Waterford Charter Township (MI); On-site; USD 30,000 - 46,000; Full time

Job summary

Lockwood Management Llc in Waterford, MI is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, train staff, and ensure cleanliness standards. The role focuses on safety, guest satisfaction, and coordination with other departments to deliver seamless service.

Responsibilities include scheduling, inspections, inventory management, handling guest requests, and maintaining records of attendance and training.

Qualifications

• Minimum qualifications include: HS diploma or equivalent.
• At least 2 years in housekeeping or custodial services with at least 1 year in a supervisory or team lead role.
• Basic knowledge of cleaning chemicals, supplies, and equipment.
• Strong organizational and time management skills.
• Ability to communicate effectively with staff and guests.

Responsibilities

• Supervise and coordinate daily housekeeping activities to ensure efficient cleaning of guest rooms, public areas, and back-of-house spaces.
• Train new employees on cleaning procedures, safety protocols, and customer service standards.
• Conduct regular inspections to ensure cleanliness and maintenance standards are met.
• Manage inventory of cleaning supplies and equipment and place orders as needed to avoid shortages and control costs.
• Address and resolve guest complaints or requests related to housekeeping in a timely and professional manner.
• Prepare work schedules and assign tasks to housekeeping staff to optimize coverage and productivity.
• Collaborate with maintenance and front desk teams to coordinate room readiness and address facility issues.
• Maintain records of staff attendance, performance, and training activities.

Skills

Leadership

Communication

Time management

Housekeeping experience

Supervisory experience

Education

High school diploma or equivalent

Job description

Lockwood Management Llc in Waterford, MI is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, train staff, and ensure cleanliness standards. The role focuses on safety, guest satisfaction, and coordination with other departments to deliver seamless service.

Responsibilities include scheduling, inspections, inventory management, handling guest requests, and maintaining records of attendance and training.