Housekeeping Supervisor - Lead & Elevate Guest Experience

Lockwood Companies; Waterford (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Lockwood Companies is seeking a Housekeeping Supervisor in Waterford, MI. You will oversee daily housekeeping operations, supervise staff, and ensure cleanliness and guest readiness across rooms and public areas.

Responsibilities include training, scheduling, inspections, inventory management, and coordinating with maintenance and front desk to ensure seamless service and guest satisfaction. The ideal candidate has at least 2 years in housekeeping with supervisory experience and strong

Qualifications

• High school diploma or equivalent.
• 2+ years of housekeeping experience, with at least 1 year in a supervisory role.
• Basic knowledge of cleaning chemicals, supplies and equipment.
• Strong organizational and time management skills.
• Ability to communicate effectively with staff and guests.

Responsibilities

• Supervise and coordinate the daily activities of housekeeping staff to ensure efficient and thorough cleaning of guest rooms, public areas, and back-of-house spaces.
• Train new employees on cleaning procedures, safety protocols, and customer service standards to maintain consistent quality.
• Conduct regular inspections of rooms and public areas to ensure compliance with cleanliness and maintenance standards.
• Manage inventory of cleaning supplies and equipment, placing orders as necessary to avoid shortages and control costs.
• Address and resolve guest complaints or requests related to housekeeping services in a timely and professional manner.
• Prepare work schedules and assign tasks to housekeeping staff to optimize coverage and productivity.
• Collaborate with maintenance and front desk teams to coordinate room readiness and address any facility issues.
• Maintain records of staff attendance, performance, and training activities.

Skills

Team leadership

Communication

Time management

Staff training

Education

High school diploma or equivalent

Tools

Scheduling software

Inventory software

Job description

Lockwood Companies is seeking a Housekeeping Supervisor in Waterford, MI. You will oversee daily housekeeping operations, supervise staff, and ensure cleanliness and guest readiness across rooms and public areas.

Responsibilities include training, scheduling, inspections, inventory management, and coordinating with maintenance and front desk to ensure seamless service and guest satisfaction. The ideal candidate has at least 2 years in housekeeping with supervisory experience and strong