Hotel Housekeeping Supervisor - Guest Experience Leader

Lockwood-Management-; Waterford Charter Township (MI); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Lockwood-Management- in Waterford, MI seeks a Housekeeping Supervisor to oversee daily housekeeping operations, manage staff, and maintain high cleanliness and safety standards for guests and colleagues.

You will train and schedule team members, conduct inspections, manage supplies, and collaborate with front desk and maintenance to ensure rooms are ready on time while delivering exceptional service.

Qualifications

• High school diploma or equivalent is required.
• 2+ years in housekeeping or custodial services with at least 1 year in a supervisory role.
• Basic knowledge of cleaning chemicals, supplies and equipment.
• Strong organizational and time management abilities.
• Effective communication with staff and guests.

Responsabilités

• Supervise and coordinate daily housekeeping activities to ensure thorough cleaning of guest rooms, public areas, and back-of-house spaces.
• Train new staff on cleaning procedures, safety protocols, and customer service standards.
• Conduct regular inspections to ensure cleanliness and maintenance standards are met.
• Manage inventory of cleaning supplies and equipment and place orders to prevent shortages and control costs.
• Address and resolve guest complaints or requests related to housekeeping in a timely, professional manner.
• Prepare work schedules and assign tasks to optimize coverage and productivity.
• Collaborate with maintenance and front desk teams to coordinate room readiness and address facility issues.
• Maintain records of staff attendance, performance, and training activities.

Connaissances

Leadership

Communication

Organizational skills

Problem-solving

Safety protocols

Interpersonal skills

Formation

High school diploma or equivalent

Description du poste

Lockwood-Management- in Waterford, MI seeks a Housekeeping Supervisor to oversee daily housekeeping operations, manage staff, and maintain high cleanliness and safety standards for guests and colleagues.

You will train and schedule team members, conduct inspections, manage supplies, and collaborate with front desk and maintenance to ensure rooms are ready on time while delivering exceptional service.