Housekeeping Supervisor - EC392

Department-of-General-Services; Richmond (VA); On-site; USD 39,000 - 46,000; Full time

Job summary

The Department of General Services in Richmond, VA is seeking a Housekeeping Day Supervisor to support the Housekeeping Manager. You will oversee daily operations, staff coverage, and safety compliance while upholding high standards across state facilities.

The role requires strong leadership, communication, and hands-on experience with cleaning processes. Monitors timesheets, coordinates event support, and ensures excellent customer service in a physical, fast-paced environment.

Qualifications

• Valid Virginia Driver's License.
• Experience in custodial/housekeeping in commercial or institutional settings.
• Ability to work with others and maintain positive relationships.
• Skilled with industrial cleaning equipment.
• Knowledge of cleaning methods, materials, equipment, and chemicals.
• Understanding safety practices for cleaning chemicals and sanitation standards.
• Ability to follow written and oral instructions.
• Strong communication and customer service skills.
• Ability to lift, stand, and operate cleaning machinery.
• Basic computer skills for email, timesheets, and work orders.

Responsibilities

• Oversee daily housekeeping operations and staffing across state‑managed buildings.
• Respond to housekeeping requests, messages, and event needs promptly.
• Monitor staff performance and document concerns with timeliness.
• Review safety matters and communicate expectations for a safe workplace.
• Verify weekly timesheets for accuracy and timeliness.
• Coordinate with Special Events staff for event setup and breakdown.
• Maintain inventory of housekeeping equipment and supplies.
• Inspect restrooms and other areas to ensure sanitary conditions.
• Provide coverage during staff shortages and schedule floor care tasks.
• Resolve customer complaints within 24 hours.
• Train new employees on equipment use and standards.
• Deliver professional customer service to visitors and staff.

Skills

Communication skills

Customer service

Team collaboration

Physical stamina

Time management

Safety awareness

Written and verbal instruction

Education

High school diploma or equivalent

Job description

Title: Housekeeping Day Supervisor - EC392

State Role Title: Hsekeep &/or Apparel Mgr I

Hiring Range: $38,772 - $46,349

Pay Band: 3

Agency: Department of General Services (DGS)

Location: Richmond, VA

Agency Website: dgs.virginia.gov

Recruitment Type: General Public - G

Job Duties

The DGS Division of Capitol Square Services (DCSS) is a customer‑focused organization dedicated to maintaining a high‑quality environment for the approximately 75 state agencies housed within DGS‑managed facilities. DCSS delivers timely and effective operational support, maintenance, and repair services, oversees capital outlay projects, and administers professional service contracts for statewide public bodies.
We are seeking a detail‑oriented Housekeeping Supervisor to assist the Housekeeping Manager with daily departmental operations. This position ensures assigned areas are properly staffed, well‑maintained, and compliant with established standards. The Supervisor provides direct oversight to day porters/housekeepers, manages scheduling, responds to service requests, and enforces division operating procedures. This role is essential to staff development, performance management, customer service, and maintaining safe, clean conditions throughout State‑managed buildings.

Key Responsibilities Include:

• Oversee daily housekeeping operations to ensure adequate staffing and coverage across all State‑managed buildings.
  
• Respond promptly to housekeeping requests, messages, and special event needs.
  
• Monitor staff performance, address issues quickly, and document concerns as they arise.
  
• Review safety matters regularly and communicate expectations to support a safe, healthy workplace.
  
• Verify weekly timesheets for accuracy and ensure timely submission.
  
• Coordinate with Special Events staff to support proper event set‑up and breakdown.
  
• Maintain inventory of housekeeping and special events equipment and supplies.
  
• Inspect assigned areas—including restrooms—to ensure sanitary conditions.
  
• Provide coverage during staff shortages and schedule moving or floor‑stripping projects as needed.
  
• Resolve customer complaints within 24 hours.
  
• Train new employees on equipment use, cleaning techniques, and departmental standards.
  
• Deliver professional, courteous customer service to visitors and staff at all times.

The schedule for this role is Monday–Friday, 7:00 a.m. to 3:45 p.m., with occasional evenings, weekends, holidays, and overtime as needed.

Minimum Qualifications

• Valid Virginia Driver's License
  
• Experience performing a variety of custodial and housekeeping tasks in a commercial or institutional setting.
  
• Ability to work effectively with others and maintain positive working relationships.
  
• Skilled in operating industrial cleaning equipment.
  
• Knowledge of cleaning techniques, methods, materials, equipment, and chemicals used on a wide range of surfaces.
  
• Understanding of safety practices for handling cleaning chemicals and supplies, and familiarity with sanitation standards for public facilities.
  
• Ability to follow written and oral instructions.
  
• Strong communication and customer service skills.
  
• Ability to perform physical tasks such as lifting, standing, and using cleaning machinery.
  
• Basic computer skills for email, timesheets, and work‑order systems.
  

Additional Considerations

• Supervisory or lead custodial/housekeeping experience in a multi‑building or high‑traffic environment.
• Experience coordinating special event setups, inventory management, or floor‑care projects (stripping, waxing, etc.).
• Familiarity with facility or work‑order management systems.
• OSHA, First Aid/CPR, or other safety‑related training.
• Experience training staff or supporting performance development.

Special Instructions

Applicants in need of accommodation during the application and/or interview process may contact DGS at 804-786-3910 for assistance.

Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. DGS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E‑Verify system to confirm identity and work authorization.

The selected candidate must successfully pass a fingerprint based criminal background check and DMV driving record check.

Applicants that indicate they have preferential hiring rights in the form of a yellow form or blue card must submit these to our office prior to the closing of the posting, in accordance with DHRM policy 1.30. Please note that only current and former employees of the Commonwealth of Virginia that will be or have been laid off are eligible for preferential hiring rights.

The Virginia Department of General Services is an equal opportunity employer and a proud Virginia Values Veterans (V3) Certified employer. Individuals from minoritized groups, individuals with disabilities, veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply.

From July 1, 2026, through January 21, 2029, applicants who were terminated from a position of employment with the federal government on or after January 1, 2025, due to a reduction in the federal budget or initiatives put in place by the federal Department of Government Efficiency may be eligible for HB494 Federal Employee Priority Consideration. Applicants seeking HB494 Federal Employee Priority Consideration must identify themselves within the state application process and provide supporting documentation, including a Standard Form 50 (SF-50), verifying their eligibility.

Contact Information

Name: DGS Human Resources

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.