Housekeeping Supervisor

Jobtailor; Wilmington (NC); On-site; USD 40,000 - 65,000; Full time

Job summary

Jobtailor is seeking an experienced housekeeping manager to lead back-of-house operations at our Wilmington, NC location. You will coordinate housekeeping and maintenance, coach staff to uphold franchise cleanliness standards, and perform daily room inspections.

The role requires strong leadership, excellent customer service, and at least 2 years of housekeeping management experience. A associate's degree is preferred or equivalent work experience, with a focus on keeping teams motivated and

Qualifications

• Must have excellent customer service skills.
• Ability to stand for long periods and lift up to 40 lbs.
• Strong leadership and organizational abilities.
• At least 2 years of housekeeping management experience.
• Associate's degree preferred or equivalent work experience.

Responsibilities

• Manage back of house operations coordinating housekeeping and maintenance departments.
• Oversee housekeeping staff, coach and train to ensure cleanliness procedures.
• Perform daily inspections of guest rooms and public spaces.
• Supervise housekeeping team including inspectors, attendants, porter and laundry staff.
• Promote teamwork and employee morale.
• Ensure safety and cleanliness policies are followed.
• Maintain par stock of guest supplies, cleaning supplies and linen.
• Prepare weekly and monthly management reports.
• Develop and implement systems and procedures.
• Schedule and monitor labor budgets.
• Respond to guest queries and requests pleasantly.
• Conduct daily huddles and periodic staff meetings.

Skills

Customer service

Leadership

Organizational skills

Physical stamina

Education

Associate's degree

Job description

Responsibilities

• Manage and direct back of house operations, coordinating between housekeeping and maintenance departments.
• Oversee, coach and train housekeeping department ensuring cleanliness procedures are followed per franchise and department standards.
• Daily inspections of all guest rooms and public spaces.
• Supervise, coach, and train housekeeping department to include quality control inspectors, guest room attendants, porter, and laundry attendants.
• Promote teamwork and employee morale.
• Ensure all policies and procedures are followed regarding life safety and room cleanliness.
• Order and maintain par stock of guest supplies, cleaning supplies, and linen.
• Prepare weekly and monthly reports for management.
• Develop and implement systems and procedures.
• Schedule and maintain labor budgets.
• Promptly handle all guest queries and requests in a pleasant manner.
• Conduct daily huddles, weekly and or monthly employee meetings.

Qualifications

• Must possess excellent customer service skills.
• Ability to reach, kneel, bend, and stand for long periods of time.
• Ability to lift, push, and pull required work load, usually up to 40 lbs.
• Strong Leadership abilities and organizational skills
• Minimum 2 years previous housekeeping management experience required.
• Minimum associates degree preferred or relative work experience.

Certifications & Qualifications

• associate’s degree