Housekeeping Supervisor

Crescent Hotels & Resorts; Owings Mills (MD); On-site; USD 40,000 - 50,000; Full time

Job summary

A prominent hotel management company is seeking a Housekeeping Supervisor in Owings Mills, MD. The role involves supervising and inspecting the cleaning of guest rooms and public areas, responding to guest requests, and training staff. A minimum of one year of supervisory experience in hotel housekeeping is required. Candidates must be flexible with work hours, including nights and weekends, and possess strong communication skills. This position offers an opportunity to lead and ensure high standards of cleanliness and guest satisfaction.

Qualifications

• Minimum of one year hotel housekeeping supervisory or inspector experience.
• Must be available to work flexible hours including nights, holidays and weekends.
• Strong communication skills and professional appearance required.

Responsibilities

• Supervise the housekeeping staff and ensure maximum efficiency.
• Inspect cleaning of guest rooms and public areas to maintain cleanliness.
• Respond to guest requests and concerns to ensure satisfaction.

Skills

Supervisory skills

Communication in English

Team player

Ability to lift 25-50 lbs

Job description

Marriott Metro Centre at Owings Mills
10309 Grand Central Ave
Owings Mills, MD 21117, USA

Description

ESSENTIAL JOB FUNCTIONS:

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must be available to work a flexible schedule to include nights, holidays and weekends. Must have a minimum of one year hotel housekeeping supervisory/inspector experience. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch‑in” and help co‑workers with their job duties and be a team player. Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. Must be able to receive instructions and communicate progress of work assignments.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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