Hotel Housekeeping Supervisor

Sage Restaurant Group; Baltimore (MD); On-site; USD 26,000 - 32,000; Full time

Job summary

Hyatt Place Baltimore is seeking a Housekeeping Supervisor to oversee the housekeeping team, promote safety, and ensure high guest satisfaction while protecting assets and controlling costs.

The role includes inspecting rooms, assigning tasks, managing supplies, responding to guest requests, and training staff, with a commitment to high standards and smooth operation.

Qualifications

• High school education or equivalent.
• Supervisory experience is required.
• Working knowledge of housekeeping policies and hotel operations.
• Experience in guest services is a plus.

Responsibilities

• Supervise housekeeping staff, providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of guest rooms, turndown service, public areas and back of the house; ensure compliance with safety programs, SOPs and sanitation standards to achieve high cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift to control inventory and ensure proper supplies while managing expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction and log items into Lost and Found.
• Implement emergency training and procedures to ensure protection of the hotel, guest, staff and assets.

Skills

Supervisory skills

Housekeeping knowledge

Communication skills

On-the-job training

Education

High school or equivalent

Job description

Why us?

Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe it’s not just about the work you do, but it’s about who you are. We know your job isn’t your life. That’s why we support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative and responsibility for their own advancement, we empower them to own their outcomes—both personally and professionally.

Job Overview

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
• Requires supervisory skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
• Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
• Carrying up to 35 lbs. of supplies.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.
• Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
• Occasional kneeling required.
• Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.
• No driving required.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Salary

USD $19.00 - USD $23.00 /Hr.

ID: 2026-33313

Position Type: Regular Full-Time

Property: Hyatt Place Baltimore

Outlet: Hyatt Place

Category: Housekeeping & Laundry

Min: USD $19.00/Hr.

Max: USD $23.00/Hr.

Address: 511 S Central Ave

City: Baltimore

State: Maryland

EOE Protected Veterans/Disability