Housekeeping Supervisor

Hilton Garden Inn Hotel; Rochester (MN); On-site; USD 42,000 - 55,000; Full time

Job summary

Hilton Garden Inn is seeking a Housekeeping Supervisor to coordinate room attendants, housemen, and cleaners, ensuring high-quality standards and prompt responses to requests. The role includes training staff, inspecting work, and assisting with morale and QA audits.

Responsibilities include coordinating with vendors, planning daily sheets, resolving service complaints, and maintaining inter-department communication to ensure timely service delivery.

Qualifications

• Must be able to communicate in English.
• Professional appearance and demeanor.
• Basic computer and math skills.
• Minimum 2 years of supervisory housekeeping experience and 2 years of line-level experience.

Responsibilities

• Coordinate room attendants, housemen, and cleaners to ensure high-quality standards.
• Train and supervise new employees on cleaning procedures and safety protocols.
• Inspect work for compliance with standards and document results.
• Assist Executive Housekeeper with morale and QA audits.
• Coordinate with outside vendors for pest control, laundry, and other services.
• Plan daily employee work sheets and assist with cleaning duties as needed.
• Resolve complaints about service and equipment promptly.
• Maintain communication with other departments for timely service delivery.

Skills

English proficiency

Professional appearance

Basic computer skills

Math skills

Supervisory experience

Job description

Description

• The Housekeeping Supervisor coordinates room attendants, housemen, public space cleaners, and supervisors. They manage day-to-day housekeeping operations, ensuring high-quality standards and prompt responses to requests.
• Responsibilities:
• Maintain high housekeeping standards in guest rooms, linens, uniforms, lost and found, laundry, and public spaces.
• Train and supervise new employees on cleaning procedures and safety protocols.
• Inspect work for compliance with standards and document as required.
• Assist the Executive Housekeeper with department morale and biannual QA Audit.
• Coordinate with outside vendors for pest control, laundry, and other services.
• Plan daily employee work sheets and assist with cleaning duties as needed.
• Resolve complaints about service and equipment promptly.
• Ensure efficient communication with other departments for timely service delivery.
• Check and maintain equipment.
• Evaluate employee performance and recommend personnel actions.
• Monitor daily workload and staffing levels within budget.
• Advise desk clerks of rooms ready for occupancy.
• Assist with administrative functions.

Qualifications:

• Working knowledge of English.
• Professional appearance and demeanor.
• Basic computer and math skills.
• Minimum 2 years of supervisory housekeeping experience and 2 years of line-level experience.
• Additional Requirements:
• Physically capable of performing housekeeping tasks.
• Lift up to 25 pounds frequently and up to 50 pounds occasionally.
• Specific vision abilities required.
• May be exposed to humid conditions, contaminants, disease, infections, and chemicals.

Requires 40 hours per week, varying days from Monday to Sunday.

Equal Opportunity Employer
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