Housekeeping Supervisor

OKANA Resort & Indoor Waterpark; Oklahoma City (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

At OKANA Resort & Indoor Waterpark, we are looking for a Housekeeping Supervisor to lead our housekeeping team, ensuring our guest rooms and public areas meet the highest cleanliness standards. You will be responsible for supervising staff, managing inventory, and fostering an environment of exceptional guest experiences. This role offers competitive pay and growth opportunities within a supportive corporate culture.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

Employee rates on hotel stays

Local discounts

Qualifications

• Minimum of 3 years housekeeping experience, with at least 1 year in a supervisory role.
• Excellent communication and interpersonal skills; Spanish speaking is a plus.
• Proficiency in property management systems.

Responsibilities

• Oversee the Housekeeping team to ensure high standards are met.
• Inspect rooms and maintain cleanliness to meet company standards.
• Provide training to new associates on housekeeping standards.

Skills

Leadership

Organizational skills

Communication

Customer service

Education

High school diploma

Job description

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About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

#BMC-Okana

Overview

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join as a Housekeeping Supervisor as part of our Housekeeping team.

Our employees are Experience Curators who are professional memory-makers, creating

personalized guest experiences from start to finish. Experience Curators craft meaningful,

over-the-top experiences that wow our guests time after time.

Our Vision For Our Team Members

• Contribute to our distinctive atmosphere and foster your personal and professional
  
  

growth

• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates
  
  

Why OKANA

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts
  
  

About The Role

The Housekeeping Supervisor is an entry level management position who helps oversee the Housekeeping Department, ensuring the highest standards of cleanliness, sanitation, and guest satisfaction. This position will directly supervise the Housekeeping team, inspecting rooms, special project work, and other daily tasks crucial to the smooth operation of the Housekeeping Department. The Housekeeping Supervisor must communicate regularly with the Front Desk team to provide updated room statuses to accommodate arriving guests. They will be heavily involved in the training of the new associates, emphasizing that OKANA

cleanliness standards are adhered to with a premium on working safely in all areas.

What You Will Be Doing

• Monitors payroll hours and reports.
• Assures property operation meets internal audit standards.
• Demonstrate positive leadership, which inspires employees to meet and exceed
  
  

standards.

• Maintain work areas neat and organized.
• Maintain inventory of guestrooms and housekeeping supplies including all month-end inventories.
• Promote employee empowerment.
• Report all unsafe conditions immediately.
• Select, train, supervise, schedule, develop, discipline, and counsel employees
  
  

according to Davidson policies and procedures.

• Completes reports (i.e., forecasts, annual budgets, action plans, etc.).
• Follow through on guest complaints and requests regarding room services and
  
  

ensure the appropriate follow-up with guests.

• Inspect property guestrooms, linen rooms, public areas, and all office space to
  
  

ensure company standards of housekeeping are being maintained.

• Perform in the capacity of any person supervised to include cross training.
• Performs all other duties as assigned by supervisor.
• Inspect rooms for VIP arrivals.
  
  

What You Bring To The Role

• High school diploma required.
• Minimum of 3 years of housekeeping operations experience, with at least 1 year as a supervisor
• Strong leadership, organizational, and time management skills.
• Excellent communication and interpersonal skills; Spanish speaker is beneficial.
• Proficiency in property management system used to distribute workload and report room statuses.
• Exceptional customer service skills to interact and handle guest situations.
• Knowledge of health and safety regulations related to housekeeping operations.
  
  

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that

offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in

the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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