Housekeeping Supervisor

Snow King; Oklahoma; On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading hospitality company as a Housekeeping Supervisor at OKANA Resort & Indoor WaterPark. You will oversee the housekeeping department, ensure cleanliness, and provide excellent guest experiences. Enjoy competitive wages, health insurance, and opportunities for growth within a supportive work environment.

Benefits

Health insurance

Retirement savings

Paid time off

Employee rates on hotel stays

Local discounts

Qualifications

• Minimum 3 years of housekeeping operations experience, with at least 1 year as a supervisor.
• Excellent communication and interpersonal skills; Spanish speaker is beneficial.
• Proficiency in property management systems.

Responsibilities

• Supervise Housekeeping team, inspect rooms, and ensure cleanliness standards.
• Train new associates and monitor payroll hours.
• Follow through on guest requests and complaints regarding room services.

Skills

Leadership

Time Management

Communication

Customer Service

Organization

Education

High school diploma

Job description

Property


About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

#BMC-Okana

Overview

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join as a Housekeeping Supervisor as part of our Housekeeping team.

Our employees are Experience Curators who are professional memory-makers, creating
personalized guest experiences from start to finish. Experience Curators craft meaningful,
over-the-top experiences that wow our guests time after time.

Our Vision for our team members:
• Contribute to our distinctive atmosphere and foster your personal and professional
growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:
• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

About the role
The Housekeeping Supervisor is an entry level management position who helps oversee the Housekeeping Department, ensuring the highest standards of cleanliness, sanitation, and guest satisfaction. This position will directly supervise the Housekeeping team, inspecting rooms, special project work, and other daily tasks crucial to the smooth operation of the Housekeeping Department. The Housekeeping Supervisor must communicate regularly with the Front Desk team to provide updated room statuses to accommodate arriving guests. They will be heavily involved in the training of the new associates, emphasizing that OKANA
cleanliness standards are adhered to with a premium on working safely in all areas.

What you will be doing:
• Monitors payroll hours and reports.
• Assures property operation meets internal audit standards.
• Demonstrate positive leadership, which inspires employees to meet and exceed
standards.
• Maintain work areas neat and organized.
• Maintain inventory of guestrooms and housekeeping supplies including all month-end inventories.
• Promote employee empowerment.
• Report all unsafe conditions immediately.
• Select, train, supervise, schedule, develop, discipline, and counsel employees
according to Davidson policies and procedures.
• Completes reports (i.e., forecasts, annual budgets, action plans, etc.).
• Follow through on guest complaints and requests regarding room services and
ensure the appropriate follow-up with guests.
• Inspect property guestrooms, linen rooms, public areas, and all office space to
ensure company standards of housekeeping are being maintained.
• Perform in the capacity of any person supervised to include cross training.
• Performs all other duties as assigned by supervisor.
• Inspect rooms for VIP arrivals.

What you bring to the role:
• High school diploma required.
• Minimum of 3 years of housekeeping operations experience, with at least 1 year as a supervisor
• Strong leadership, organizational, and time management skills.
• Excellent communication and interpersonal skills; Spanish speaker is beneficial.
• Proficiency in property management system used to distribute workload and report room statuses.
• Exceptional customer service skills to interact and handle guest situations.
• Knowledge of health and safety regulations related to housekeeping operations.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that
offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in
the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.