Housekeeping Supervisor

MAJC; New York (NY); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental insurance

Health insurance

Paid time off

Vision insurance

Descripción de la vacante

MAJC in New York City is seeking a seasoned Housekeeping Supervisor to lead a diverse housekeeping team in a luxury environment. You will ensure cleaning standards, manage daily operations, and drive continuous improvements in quality and service.

The role requires 2+ years in housekeeping supervision, strong leadership, and proficiency with MS Office and PMS systems. Spanish language skills are a plus; US work authorization is required.

Formación

• 2 years of Housekeeping Supervisory experience in a luxury hotel.
• Strong leadership, detail-orientation and customer service focus.
• Experience with operational controls, budgeting, forecasting, and scheduling.
• Proficiency with PMS systems (Opera, Knowcross, Alice, InFor) and MS Office.

Responsabilidades

• Interpret, administer, and promote departmental policies and standards.
• Collect/prepare room and floor status reports and assign rooms to Housekeepers.
• Monitor work orders and submit to Engineering per hotel procedures.
• Conduct pre-shift meetings and train staff to meet cleanliness standards.
• Manage staff performance, disciplinary actions, and mentorship.
• Ensure guest service responsiveness and report any emergencies.
• Inspect guest rooms and public areas to ensure standards are met.
• Assist in inventories and maintaining linen and supply par levels.
• Balance daily room status reports and resolve discrepancies.
• Lead department meetings and quality inspections.

Conocimientos

Leadership

Budgeting

Forecasting

Scheduling

Communication

Training

Organizational skills

MS Office

PMS systems

Time & Attendance

Spanish helpful

Herramientas

Opera

Knowcross

Alice

Infor

MS Office

Time & Attendance

Descripción del empleo

Job description

Housekeeping Supervisor

We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating brilliant experiences that make people’ lives better!

As an integral part of the Housekeeping Leadership Team, a Housekeeping Supervisor will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed. Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company.

Duties to include, but not limited to;

Job Description

• Interpret, administer, and promote all departmental policies, procedures, and established standards.

• Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.

• Monitor & follow-up on work orders and submit them to Engineering according to hotel procedures

• Conduct pre-shift meetings

• Train housekeeping employees to achieve the standards of cleanliness in guests’ rooms

• Make recommendations and follow through on disciplinary action for assigned staff

• Respond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available.

• Provide exceptional guest service for all requests by responding in a timely manner

• Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee

• Inspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standards

• Assist in conducting monthly and quarterly Housekeeping department inventories

• Assist in maintaining required par level of all linen and guest supplies

• Balance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepancies

• Monitor out-of-order, out-of-service, discrepant, and showrooms daily

• Monitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning.

• Participate in department meetings and quality check inspections

• Make sure floor storage areas and closets are kept in an orderly and clean fashion

• Handle/manage all lost and found items according to procedure

• Perform other reasonably assigned tasks

• Be a mentor, guide, trainer and champion for all Housekeeping team members

Requirements

• Local candidates only

• U.S. Citizenship/Work Authorization required

• 2 years of Housekeeping Supervisory experience in a luxury hotel preferred

• Be able to lift 50 pounds without restrictions

• Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service

• Knowledge of operational controls, budgeting, forecasting, and scheduling

• Strong oral and written communication skills

• Ability to train and develop team members

• Excellent organizational skills.

• Computer skills; strong working knowledge/capabilities with MS Office software and knowledge of PMS systems: Opera - Knowcross - Alice and InFor

• Working knowledge of Time & Attendance software

• Spanish speaking preferred, other languages very helpful

• Be able to speak, write and understand the primary language of the workplace

• Bi-lingual/Fluency in Spanish very helpful

Job Type: Full-time

Benefits:

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Equal Employment Opportunity employer.

We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.