Housekeeping Supervisor

Courtyard San Diego Mission Valley/Hotel Circle; San Diego (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental option

Vision insurance

Life insurance

Voluntary insurance

Management Development Program

Travel discounts

Paid time off

Job summary

Courtyard San Diego Mission Valley/Hotel Circle is seeking a Housekeeping Supervisor to lead daily housekeeping operations, inspect guest rooms and public areas, and support and develop associates while ensuring the highest cleanliness, safety, and guest service standards.

The ideal candidate is a hands-on leader who communicates well, promotes teamwork, and thrives in a fast-paced hotel environment with opportunities for advancement through our Management Development Program.

Qualifications

• 1+ year of supervisory experience in a hotel environment.
• Strong knowledge of hotel housekeeping standards and safety.
• Ability to lead, motivate, coach, and develop a diverse TEAM.
• Excellent organizational and time-management skills in a fast-paced setting.

Responsibilities

• Supervise and support Housekeeping associates to ensure efficient daily operations and exceptional guest room cleanliness.
• Inspect guest rooms, floors, and public areas to ensure cleanliness and presentation standards.
• Coach Room Attendants on cleanliness and follow-up with progressive discipline when necessary.
• Communicate with Front Desk regarding late checkouts, room status, and guest concerns.
• Monitor daily housekeeping key inventory and conduct monthly linen inventories.
• Ensure safety, sanitation, and housekeeping procedures are followed at all times.
• Maintain Lost and Found program per company standards.
• Assist with training, onboarding, and development of Housekeeping staff.
• Adjust staffing and daily duties based on operational needs.
• Resolve guest concerns related to housekeeping and cleanliness in a professional manner.

Skills

Supervisory experience

Leadership

Communication

Team development

Organizational skills

Attention to detail

Prior hotel housekeeping knowledge

Job description

About Us

Our TEAM culture motivates and encourages each individual member to achieve "MORE" in daily life and prosper in their career with a company that values and invests in them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M. = Together Everyone Achieves More

About the Role

As a Housekeeping Supervisor, you will play an essential leadership role within our Housekeeping TEAM. You will oversee daily housekeeping operations, inspect guest rooms and public areas, support and develop Housekeeping associates, and ensure our hotel consistently meets the highest standards of cleanliness, safety, and guest service.

The ideal candidate is a hands-on leader who takes pride in maintaining exceptional standards, communicates effectively, and creates a positive and supportive environment for the TEAM.

Advancement Opportunities & Career Path

• Housekeeping Manager
• Executive Housekeeper
• Operations Manager

Are you looking to plant your roots, become part of a TEAM that feels like family, and grow your career with a prospering establishment that invests in its associates?

OurManagement Development Program (MDP) is designed to take our top talent of today and develop the leaders of tomorrow. With dedication, performance, and the right mindset,you could achieve a management opportunity in less than one year!

What's Your More?

TEAM Benefits

• Health, Dental, Vision, Life, and Voluntary Insurance options
• Management Development Program
• TEAM and Travel Discounts
• Vacation, Wellness, and Holiday Pay
• Career Advancement Opportunities
• Associate Referral Bonus Program
• Convenient location within walking distance of multiple public transportation stations
• Full-time positions are benefits eligible, including paid time off, travel discounts, medical benefits, and additional insurance options

Responsibilities

• Supervise and support Housekeeping associates to ensure efficient daily operations and exceptional guest room cleanliness.
• Inspect guest rooms, guest floors, housekeeping services, and public areas to ensure established cleanliness and presentation standards are consistently met.
• Follow up with Room Attendants on cleanliness discrepancies, including coaching, documentation, and progressive disciplinary action when necessary.
• Communicate regularly with the Front Desk regarding late checkouts, Do Not Disturb rooms, room status discrepancies, and other guest room concerns.
• Monitor and maintain daily housekeeping key inventory and conduct monthly linen inventories.
• Ensure associates follow proper safety, sanitation, and housekeeping procedures at all times.
• Maintain the hotel's Lost and Found program in accordance with company standards and procedures.
• Supervise and follow up with Housemen regarding corridor and guest hallway cleanliness, detail cleaning, floor care, carpet shampooing, and maintaining clean, stocked, and organized housekeeping closets.
• Assist with training, onboarding, coaching, and development of Housekeeping associates.
• Help maintain appropriate staffing levels and assign daily duties based on operational needs.
• Respond professionally and promptly to guest concerns related to housekeeping and cleanliness.
• Work closely with Front Office, Engineering, and other departments to communicate and resolve operational or guest-related issues.
• Promote teamwork, accountability, and a positive work environment.
• Ensure compliance with hotel policies, procedures, brand standards, and applicable safety requirements.
• Perform additional duties and responsibilities as assigned by the Housekeeping Management Team.

Requirements

• 1+ year of supervisory experience in a hotel environment, preferably in Housekeeping.
• Previous hotel brand experience preferred.
• Strong knowledge of hotel housekeeping standards, procedures, and cleanliness expectations.
• Proven ability to lead, motivate, coach, and develop a diverse TEAM.
• Excellent organizational and time-management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Exceptional attention to detail and a commitment to maintaining high cleanliness and service standards.
• Excellent communication and interpersonal skills, with the ability to work effectively with associates, guests, and other hotel departments.
• Ability to inspect rooms and public areas thoroughly and provide constructive feedback to associates.
• Ability to work independently while also being a collaborative TEAM player.
• Flexible schedule, including weekends and holidays, based on hotel operational needs.
• Fluency in English required; additional languages are a plus.
• Spanish language skills are highly desired.
• Positive, professional attitude with the ability to make associates and guests feel welcomed and valued.
• Ability to stand, walk, bend, lift, and perform the physical requirements associated with supervising hotel housekeeping operations.

Compensation

$22.00 per hour

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online