Housekeeping Supervisor

Wyndham Hotels & Resorts; Cherry Hill Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel company is looking for a Housekeeping Supervisor at their Residence Inn in Cherry Hill, NJ. The role involves overseeing housekeeping functions, ensuring guest satisfaction, and guiding Room Attendants. Candidates should have supervisory experience and effective communication skills.

Qualifications

• Two to three years of progressive hotel or related experience preferred.
• Previous supervisory experience preferred.
• Ability to stand throughout the shift.

Responsibilities

• Inspect Room Attendant’s work performance daily to ensure standards and productivity are met.
• Assist in training housekeeping staff.
• Report progress on out-of-order rooms to the Guest Services Manager.

Skills

Communication

Supervision

Organization

Education

High School diploma or equivalent

College coursework in related fields

Job description

Compensation Type: Hourly

Company Overview: Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio exceeds $20 billion in asset value and generates over $5 billion in revenues. The company offers comprehensive guidance through all stages of the hospitality property cycle, develops bespoke hotel brands, and utilizes proprietary revenue management tools to maximize performance and asset value. The executive team comprises some of the most experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. The company has offices in London, New York, Dallas, and Seattle.

Location: Residence Inn Cherry Hill, 1821 Old Cuthbert Rd, Cherry Hill, NJ 08034

Overview: The Housekeeping Supervisor oversees housekeeping functions in assigned sections and assumes all Housekeeping Manager responsibilities in their absence.

Responsibilities:

1. Inspect Room Attendant’s work performance daily to ensure standards and productivity are met.
2. In the absence of the Housekeeping Manager or Assistant, inspect VIP rooms and report availability to the Front Office.
3. Oversee the closing of floors, ensuring carts are clean and stocked.
4. Complete and submit daily assignment records on time.
5. Maintain key control.
6. Handle Lost and Found items according to standards.
7. Monitor cleanliness of carts, linen closets, control closets, stairways, and landings.
8. Assign daily duties to Room Attendants and House Attendants.
9. Carry an active pager/radio for communication with the Front Office and Engineering.
10. Report progress on out-of-order rooms to the Guest Services Manager.
11. Initiate and follow up on repair and maintenance work orders.
12. Assist in training housekeeping staff.
13. May be required to clean rooms as needed.
14. Ensure biannual completion of cleaning projects.
15. Maintain overall guest satisfaction.

Qualifications:

• High School diploma or equivalent; college coursework in related fields is helpful.
• Two to three years of progressive hotel or related experience preferred.
• Previous supervisory experience preferred.
• Ability to stand throughout the shift.
• Effective verbal and written communication skills with employees and guests, in a friendly and courteous manner.