Housekeeping Supervisor

Ontario Trillium Foundation; Chandler (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Employee discount

Paid time off

Job summary

Janus Hotels & Resorts seeks an experienced Executive Housekeeper for the Element Chandler Fashion Center in Chandler, AZ. You will lead housekeeping operations, ensuring Marriott brand standards, guest satisfaction, and team accountability across guest rooms, public spaces, and laundry.

The role emphasizes proactive leadership, cost control, and staff development, with a focus on cleanliness, presentation, and guest service excellence.

Qualifications

• Minimum 2-5 years of hotel housekeeping leadership experience required.
• Marriott housekeeping experience strongly preferred.
• Previous Executive Housekeeper or Assistant Executive Housekeeper experience preferred.
• Strong understanding of housekeeping operations, laundry operations, labor management, and inventory controls.
• Proven leadership ability with a track record of developing successful teams.
• Excellent communication, organization, and problem-solving skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Must be authorized to work in the United States.

Responsibilities

• Manage the department's largest controllable expense, labor, through CPOR analysis and staffing adjustments.
• Oversee daily housekeeping and laundry to meet Marriott brand standards.
• Maintain high levels of cleanliness, organization, and efficiency across the property.
• Conduct regular inspections of guestrooms, public areas, and back-of-house spaces.
• Coordinate room availability and priorities with Front Office.
• Ensure all housekeeping procedures and brand requirements are followed.
• Recruit, train, mentor, and develop associates and supervisors.
• Build a culture of accountability and guest service excellence.
• Lead scheduling and labor productivity based on occupancy and demand.
• Provide regular training and performance coaching for the team.
• Lead by example through active daily operation involvement.
• Champion guest-first cleanliness and quick service recovery.
• Address guest concerns promptly and professionally.
• Collaborate with other departments to ensure exceptional guest experiences.
• Manage inventories of linens, supplies, and chemicals.
• Control costs while maintaining quality and service standards.
• Monitor purchasing and inventory to minimize waste and shortages.
• Ensure proper handling and storage of housekeeping supplies and equipment.
• Ensure Marriott operating standards, audits, and QA programs are met.

Skills

Leadership

Communication

Organization

Problem-solving

Labor management

Job description

Executive Housekeeper – Element Chandler Fashion Center

Marriott Experience Highly Desired

Managed by Janus Hotels & Resorts

Location: Chandler, AZ
Position: Full-Time | On-Site
Reports To: General Manager

About Janus Hotels & Resorts

Janus Hotels & Resorts is a leading hospitality management company known for operational excellence, guest-centric culture, and strong ownership engagement. We manage a diverse portfolio of branded hotels across the United States and are committed to delivering exceptional guest experiences while developing strong hospitality leaders.

We are seeking a highly organized, hands-on Executive Housekeeper to lead the housekeeping operations at the Element Chandler Fashion Center, a Marriott extended-stay hotel focused on providing guests with a clean, comfortable, and welcoming environment.

Position Overview

The Executive Housekeeper is responsible for the overall leadership and performance of the Housekeeping Department, including guest rooms, public areas, laundry operations, inventory management, and housekeeping team development. This role requires a detail-oriented leader who can maintain Marriott brand standards while driving efficiency, guest satisfaction, and team accountability.

The ideal candidate is proactive, solutions-focused, and comfortable leading a fast-paced operation while maintaining the highest standards of cleanliness and presentation.

This position will be held directly accountable for housekeeping labor performance, including daily monitoring and management of CPOR (Cost Per Occupied Room), productivity, scheduling efficiency, overtime control, and achievement of all departmental labor targets.

Key Responsibilities

Operational Leadership

• Manage the department's largest controllable expense, labor, through daily CPOR analysis, productivity tracking, forecasting, scheduling, and real-time staffing adjustments to meet financial and operational objectives.

• Oversee daily housekeeping and laundry operations to ensure guest rooms and public areas meet Marriott brand standards.

• Maintain the highest levels of cleanliness, organization, and operational efficiency throughout the hotel.

• Conduct routine inspections of guestrooms, public areas, and back-of-house spaces.

• Coordinate room availability and priorities with the Front Office team.

• Ensure all housekeeping procedures, policies, and brand requirements are consistently followed.

Leadership & Team Development

• Recruit, train, mentor, and develop housekeeping associates and supervisors.

• Build a culture of accountability, teamwork, and guest service excellence.

• Manage scheduling, staffing levels, and labor productivity based on hotel occupancy and business demands.

• Conduct regular training and performance coaching to ensure team success.

• Lead by example through active involvement in daily operations.

Guest Experience

• Champion a guest-first culture focused on cleanliness, attention to detail, and prompt service recovery.

• Address guest concerns quickly and professionally.

• Maintain strong visibility throughout the property and support operational needs as required.

• Partner with other departments to ensure an exceptional guest experience.

Inventory & Cost Control

• Manage departmental inventories including linens, terry, guest supplies, and cleaning chemicals.

• Control expenses while maintaining quality and service standards.

• Monitor purchasing and inventory levels to minimize waste and shortages.

• Ensure proper handling and storage of all housekeeping supplies and equipment.

Brand Standards & Compliance

• Ensure full compliance with Marriott operating standards, policies, audits, and quality assurance programs.

• Maintain all safety, OSHA, health, and regulatory requirements.

• Support preventive maintenance efforts by identifying room and facility issues.

• Work closely with the Maintenance team to ensure guest room readiness and overall property condition.

Qualifications

• Minimum 2-5 years of hotel housekeeping leadership experience required.

• Marriott housekeeping experience strongly preferred.

• Previous Executive Housekeeper or Assistant Executive Housekeeper experience preferred.

• Strong understanding of housekeeping operations, laundry operations, labor management, and inventory controls.

• Proven leadership ability with a track record of developing successful teams.

• Excellent communication, organization, and problem-solving skills.

• Ability to work a flexible schedule, including weekends and holidays.

• Must be authorized to work in the United States.

What We Offer

• Competitive salary based on experience.

• Comprehensive benefits package.

• Supportive ownership and above-property leadership team.

• Career growth opportunities within Janus Hotels & Resorts.

Job Type: Full-time

Benefits

• Dental insurance

• Employee discount

• Health insurance

• Paid time off

Work Location: In person