Housekeeping Supervisor

DeKalb Health; Battle Creek (MI); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Volunteer Time Off

Generous PTO

Incentives

Dining discount

Job summary

FireKeepers Casino Hotel in Battle Creek, MI is seeking a Housekeeping Supervisor to lead a team of room attendants and housepersons. You will maintain cleanliness standards, respond to guest needs, and ensure safety and cost controls.

The role requires strong English communication, supervisory experience, and proficiency with Opera and Microsoft Office. Schedule planning, inventory, and daily operations coordination are key, with focus on delivering outstanding guest service.

Qualifications

• Proficiency in both written and verbal English communication.
• High School diploma or GED.
• Two years previous Housekeeping experience in hotel, casino, or cleaning business.
• Must possess computer skills, especially Windows and Microsoft Office.
• Must possess excellent communication and effective public speaking skills. Must be able to utilize IPAD, IPOD, and other technology devices to supervise daily operations.

Responsibilities

• Maintains cleanliness standards for rooms and public areas and inspects them to ensure that standards are met.
• Assists and Coaches Team Members in all aspects of housekeeping, including guest service, Room Attendants, Housepersons, Laundry Attendants, and Leads
• Assists in administrating guest satisfaction inspection procedures and reports.
• Responsible for distributing keys, Technology devices, and supplies to the Housekeeping Attendants on assigned shifts.
• Plans work schedules and room assignments with minimum disruption to guests.

Skills

Team supervision

Guest service

Communication skills

English proficiency

Technology literacy

Education

High school diploma or GED

Tools

Opera

Microsoft Office

Job description

• Location 11177 MICHIGAN AVE E,BATTLE CREEK, MI, 49014-8904,United States
• Base Pay $17.88 / Hour
• Job Category Hotel Front Desk & Housekeeping
• Employee Type Full Time
• Required Degree High school

• Name Koty Kirincic
• Phone [phone] x. 3

Step into a workplace that’s as exciting as it is rewarding!

FireKeepers Casino Hotel delivers a high-energy environment with vibrant entertainment, a strong team culture, and real opportunities to grow. Recognized as one of Michigan’s Top Employers by Forbes, GlassDoor, and Michigan Works, we’re proud to invest in our Team Members every step of the way.

• Grow your career with development programs and opportunities to advance from within.
• Comprehensive medical benefits, including exclusive access to the NOMI network, providing a “no copay” advantage.
• Give back through Volunteer Time Off (VTO).
• Generous PTO plan to recharge and reset.
• Incentive programs that recognize your contributions.
• Low-cost Team Member dining, provided by our award-winning culinary team.

SHIFTS AVAILABLE:

PAY:

REPORTS TO:

SCOPE OF POSITION:

Responsible for assisting Housekeeping Management in maintaining the overall cleanliness of the hotel, including rooms and public area. Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring safety and security of rooms, maintaining inventory and cost controls. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for Team Members to follow.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

• Maintains cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
• Assists and Coaches Team Members in all aspects of housekeeping, including guest service, Room Attendants, Housepersons, Laundry Attendants, and Leads
• Assists in administrating guest satisfaction inspection procedures and reports.
• Responsible for distributing keys, Technology devices, and supplies to the Housekeeping Attendants on assigned shifts. Ensures equipment and supplies are used properly at all times.
• Plans work schedules and room assignments with minimum disruption to guests.
• Empowers hotel staff to deliver superior guest service by encouraging responsiveness to guest needs.
• Conducts a department stand-up to include presenting to a Team of at least 35; the information for the day, including culture topic, training topics, daily focus, and Team Member recognition, etc.
• Inventory supplies and making order recommendations and/or orders in the procurement system.
• Ensures all Team Members comply with established safety standards when using equipment and supplies.
• Performs Housekeeping Attendant duties including Room Attendant, Housepersons, Laundry Attendant, or Trainer duties as required by daily operations.
• Assists in maintaining guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.
• Communicates to guests about hotel promotions, local attractions and points of interest.
• Communicates with guests in problem resolution scenarios.
• Maintains the highest level of confidentiality.
• Utilizes Opera, Microsoft Office Suite including Outlook, Word, and Excel.
• Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
• Outstanding example of and a credit to FireKeepers Casino Hotel.

SUPERVISORY RESPONSIBILITIES:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

MINIMUM REQUIRED QUALIFICATIONS:

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

Proficiency in both written and verbal English communication is required.

High School diploma or GED.

Two years previous Housekeeping experience in hotel, casino, hospital, or cleaning business.

Must possess computer skills, especially Windows and Microsoft Office.

Must possess excellent communication and effective public speaking skills. Must be able to utilize IPAD, IPOD, and other technology devices to supervise daily operations.

Must be at least 21 years of age.

GENERAL OR PREFERRED QUALIFICATIONS

Previous supervisory experience.

Successful completion of any of the FireKeepers Casino Hotel Track Training programs. WEEA Certified.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.