Poker Supervisor

DeKalb Health; Battle Creek (MI); On-site; USD 30,000 - 39,000; Full time

Job summary

FireKeepers Casino Hotel in Battle Creek is seeking a Poker Room Supervisor to oversee daily operations and ensure an exceptional guest experience in a fast-paced environment.

You will manage staff, approve game openings, promote tournaments, maintain compliance with gaming rules, and protect security and confidentiality across the Poker Room.

Qualifications

• Proficiency in written and verbal English is required.
• High School diploma or GED.
• Three years progressive experience in Poker Room with multi-table tournament experience.
• Familiarity with Tournament Directors Association (TDA) rules.

Responsibilities

• Oversee daily Poker Room operations and guest experience.
• Approve game openings/closings and manage staffing.
• Promote tournaments and daily promotions; track records.
• Ensure compliance with gaming regulations and policies.
• Supervise Poker Room Dealers and staff.
• Maintain security and confidentiality of operations.

Skills

English proficiency

Customer service

Leadership

Education

High School diploma or GED

Tools

Casino rating software

Job description

• Location 11177 MICHIGAN AVE E,BATTLE CREEK, MI, 49014-8904,United States
• Base Pay $23.80 / Hour
• Job Category Table Games
• Employee Type Full Time
• Required Degree High school

Contact information

• Phone (269) 660 - 5740 x.3

Description

Step into a workplace that’s as exciting as it is rewarding!

FireKeepers Casino Hotel delivers a high-energy environment with vibrant entertainment, a strong team culture, and real opportunities to grow. Recognized as one of Michigan’s Top Employers by Forbes, GlassDoor, and Michigan Works, we’re proud to invest in our Team Members every step of the way.

• Grow your career with development programs and opportunities to advance from within.
• Comprehensive medical benefits, including exclusive access to the NOMI network, providing a “no copay” advantage.
• Give back through Volunteer Time Off (VTO).
• Generous PTO plan to recharge and reset.
• Incentive programs that recognize your contributions.
• Low-cost Team Member dining, provided by our award-winning culinary team.

SHIFTS AVAILABLE: Open availability required

PAY: Starting at $23.80 per hour, plus tips, with opportunities for annual increases

SCOPE OF POSITION:

Responsible for overseeing the daily operations of our Poker Room and ensure an exceptional guest experience. This position plays a key role in maintaining compliance with gaming regulations, managing staff performance, and delivering outstanding service in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

In the absence of the Poker Manager, assumes all responsibilities of the Poker Room.

Ensures a maximum level of guest service and satisfaction is achieved by providing exceptional guest service and maintaining a welcoming atmosphere throughout the Poker Room.

Approves the opening and closing of games. Manages labor levels holding overtime and calling in additional help as needed, due to volume of business and guest needs.

Promotes and administers multi-table tournaments and daily promotions. Updates and maintains department records and generates daily reports.

Maintains security of all areas; makes on-the-scene operating decisions as needed; resolves problems and situations as they arise in the room.

Approves player complimentaries according to the approved comp matrix.

Ensures compliance with Gaming regulations, the company’s policies and procedures, gaming procedures and guest service standards; enforces adherence to all Tribal, federal, and state regulations.

Greets and welcomes guests to the Poker Room, establishing rapport with personalized service.

Monitors any suspicious or unusual activities.

Ensures all inventory supplies are maintained, and monitors the security of distributing cards, etc. in accordance with gaming regulations.

Maintains the highest level of confidentiality.

Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.

Must present a professional and well-groomed appearance.

Maintains departmental records and logs and communicates effectively with counterparts to ensure consistency of the daily operation of the Poker Room on a shift to shift basis.

Outstanding example of and a credit to FireKeepers Casino Hotel.

SUPERVISORY RESPONSIBILITIES :

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Directly supervises all Poker Room Dealers and subordinate Poker Room staff. Maintains a consistent and continuous observation of guest service standards and technical performance of Poker Room staff.

MINIMUM REQUIRED QUALIFICATIONS

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

I can perform the essential functions of this jobwithout accommodations

I can do this jobwith accommodations *supporting documentation will be required as pursuant to Tribal Code*

Proficiency in both written and verbal English communication is required.

High School diploma or GED. Three years progressive experience in Poker Room, combined with multi-table tournament experience and complete understanding and application of Tournament Directors Association (TDA) rules. Proficiency with casino computer rating and tracking system. Must possess excellent knowledge and comprehension of generally accepted poker rules and demonstrate the ability to apply the rules in a consistent manner. Strong organizational and interpersonal skills. Must be at least 21 years of age.

GENERAL OR PREFERRED QUALIFICATIONS

No general or preferred qualifications.

Successful completion of any of the FireKeepers Casino Hotel Track Training programs. WEEA Certified.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.