Table Games Assistant Shift Manager

DeKalb Health; Battle Creek (MI); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Medical benefits

Volunteer Time Off

PTO

Incentives

Team dining discount

Job summary

FireKeepers Casino Hotel in Battle Creek, MI, is seeking an experienced Table Games leader. The role oversees the operation of all table games during shifts, supervises staff, and ensures compliance with gaming regulations while maintaining high guest service standards.

Qualified candidates have five years of Table Games experience, including at least one year in a supervisory role, and strong English communication skills. The position offers competitive pay and opportunities for advancement.

Qualifications

• Five years’ experience in Table Games, including one year supervisory experience at the Pit Manager level.
• Proficiency in written and spoken English.
• WEEA Certification (preferred).

Responsibilities

• Implements and ensures compliance and directs Team Members in accordance with company policies and objectives.
• Responsible for the efficient operation of all table games on a shift or supervising specified table games.
• Maintains guest service and hospitality quality and develops players.
• Knows local gaming laws and internal controls and procedures.
• Coaches Team Members to improve performance and productivity.

Skills

Table Games experience

Supervisory experience

English proficiency

Job description

• Location 11177 MICHIGAN AVE E,BATTLE CREEK, MI, 49014-8904,United States
• Base Pay $57,512.00 / Year
• Job Category Table Games
• Employee Type Full Time
• Required Degree NONE

Contact information

• Phone (269) 660 - 5740 x. 3

Description

Step into a workplace that’s as exciting as it is rewarding!

FireKeepers Casino Hotel delivers a high-energy environment with vibrant entertainment, a strong team culture, and real opportunities to grow. Recognized as one of Michigan’s Top Employers by Forbes, GlassDoor, and Michigan Works, we’re proud to invest in our Team Members every step of the way.

• Grow your career with development programs and opportunities to advance from within.
• Comprehensive medical benefits, including exclusive access to the NOMI network, providing a “no copay” advantage.
• Give back through Volunteer Time Off (VTO).
• Generous PTO plan to recharge and reset.
• Incentive programs that recognize your contributions.
• Low-cost Team Member dining, provided by our award-winning culinary team.

SHIFTS AVAILABLE:

Open availability required.

PAY:

Starting at $57,512.00 annually, with opportunities for annual increases

SCOPE OF POSITION:

In the absence of the Shift Manager is responsible for the implementation of all operations of Table Games, in compliance with the company’s policies and procedure, objectives, goals and gaming regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

Implements and ensures compliance and directs Team Members in accordance with company policies, procedures and objectives.

Responsible for the efficient operation of all table games on a particular shift or responsible for supervising the operation of specified table games.

Maintains the highest quality standards in all areas of guest service and hospitality and developing players.

Maintains knowledge of local jurisdiction gaming laws (Tribal, federal, state, etc.) and associated regulations as well as the company’s internal controls, policies and procedures.

Coaches Team Members in their span of control to maintain and improve on expected levels of performance, promotion and productivity by using positive motivation.

Initiates and maintains communication with Team Members, Table Games management, and other departments in facilitating the flow of information throughout the company.

Ensures optimal operational efficiency with continual contact and walk-through observation of all areas of responsibility.

Regularly reviews and evaluates Table Games departmental performance, working through Table Games Management to take appropriate steps in resolving unsatisfactory results or conditions.

Maintains the highest level of confidentiality.

Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.

Outstanding example of and a credit to FireKeepers Casino Hotel.

SUPERVISORY RESPONSIBILITIES:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

MINIMUM REQUIRED QUALIFICATIONS:

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

I can perform the essential functions of this job without accommodations

I can do this job with accommodations *supporting documentation will be required as pursuant to Tribal Code*

Proficiency in both written and verbal English communication is required.

Five years’ experience in Table Games, including one year supervisory experience at the Pit Manager level. Strong organizational and interpersonal skills.

GENERAL OR PREFERRED QUALIFICATIONS

Successful completion of any of the FireKeepers Casino Hotel Training programs.WEEA Certified.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.