Housekeeping Status Board Operator - MGM National Harbor

MGM Resorts; Oxon Hill (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health & Income Protection benefits

Discounts on hotel, food & beverage, &

Free meals in employee dining room

Free parking on and off shift

Healthcare, financial, and time off

Job summary

MGM Resorts International in National Harbor, Maryland, is hiring a Housekeeping Status Board Operator. You will act as the central communication hub, coordinating guest requests and supporting operations across Housekeeping, Front Desk, and Facilities to maintain high standards.

The role emphasizes timely responses, data reporting, VIP handling, and seamless teamwork. Candidates should be 18+, have a high school diploma or GED, and bring basic computer skills.

Qualifications

• Must be at least 18 years of age.
• Must have a high school diploma or GED.
• Prior housekeeping experience (preferred).
• Prior guest service related experience (preferred).
• Proficiency in computer operations, data entry, email communication, and standard business software programs is preferred.

Responsibilities

• Answer telephone calls, respond to questions and handle requests from internal and external guests; dispatch appropriate services, team members, and/or supervisors or route phone calls to appropriate departments.
• Assist management team with shift change tasks, including turning over all services paperwork, and collecting and/or distributing keys, and radios from/to team members.
• Compile and distribute management-provided reports to Front Desk.
• Monitor rooms for check-outs and ready-for-inspection; alert Housekeeping Supervisors and management team.
• Handle guest needs (service calls) as quickly, efficiently, and courteously as possible, making sure all calls, work orders, requests, and related information is completely tracked as established by department procedures.
• Maintain communication and follow up with Front Desk and Facilities regarding special requests, work orders, and HotSOS cases.
• Resolve and elevate guest complaints and issues.
• Work with management on VIP arrivals and special projects.
• Process guest lost and found inquiries; track inquiries and items, as established by department procedures; deliver and retrieve items to and from Security Lost & Found.

Skills

Computer skills

Data entry

Email communication

Office software

Education

High school diploma/GED

Tools

Standard business software

Job description

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As a Housekeeping Status Board Operator, you will play a key role in delivering exceptional guest experiences behind the scenes. As the central communication hub for the department, you will coordinate guest requests, support operational efficiency, and ensure seamless collaboration between Housekeeping, Front Desk, Facilities, and other resort teams. Your ability to manage communications, prioritize requests, and provide outstanding customer service will directly contribute to maintaining the high standards of excellence our guests expect.

THE DAY-TO-DAY

• Answer telephone calls, respond to questions and handle requests from internal and external guests; dispatch appropriate services, team members, and/or supervisors or route phone calls to appropriate departments
• Assist management team with shift change tasks, including turning over all services paperwork, and collecting and/or distributing keys, and radios from/to team members
• Compile and distribute management-provided reports to Front Desk
• Monitor rooms for check-outs and ready-for-inspection; alert Housekeeping Supervisors and management team
• Handle guest needs (service calls) as quickly, efficiently, and courteously as possible, making sure all calls, work orders, requests, and related information is completely tracked as established by department procedures
• Maintain communication and follow up with Front Desk and Facilities regarding special requests, work orders, and HotSOS cases
• Resolve and elevate guest complaints and issues
• Work with management on VIP arrivals and special projects
• Process guest lost and found inquiries; track inquiries and items, as established by department procedures; deliver and retrieve items to and from Security Lost & Found

THE IDEAL CANDIDATE

• Must be at least 18 years of age
• Must have a high school diploma or GED
• Prior housekeeping experience (preferred)
• Prior guest service related experience (preferred)
• Proficiency in computer operations, data entry, email communication, and standard business software programs is preferred.

THE PERKS & BENEFITS

• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16594

Pay Rate

The rate for this role is:

$21.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.